Terms and Conditions / Términos y Condiciones de MentorHood LATAM

1.1 Corporate Identity and Binding Effect

These Terms and Conditions (the "Terms") constitute a binding legal agreement between GreenChain Holdings LLC, a limited liability company duly organized and existing under the laws of the State of Delaware, United States of America (Delaware File No. 561048), with its registered office at 16192 Coastal Highway, Lewes, Delaware 19958, United States (hereinafter referred to as "GreenChain," "MentorHood," "the Company," or "the Platform"), and any natural or legal person ("User," "you," or "your") who accesses, registers for, or uses www.mentorhoodlatam.com (the "Website") or any related application, tool, or service.

For all practical and legal purposes, the terms "GreenChain," "MentorHood," "the Platform," "the Website," and "the Company" refer to the same legal entity — GreenChain Holdings LLC (doing business as "MentorHood LATAM"), which owns, manages, and operates the MentorHood Platform and all associated products, services, and intellectual property.

GreenChain maintains its principal registration in Delaware, United States, and operates its engineering and development center in San José, Costa Rica, where the majority of operational, technical, and customer-support activities are coordinated.

For the avoidance of doubt, any legal or contractual dispute arising under these Terms shall, by default, be governed by and resolved under the laws of Costa Rica, as the Company's operational domicile, unless and until GreenChain notifies Users — through publication on the Platform — that jurisdiction has been relocated to Delaware or another jurisdiction where the Company is, or may in the future be, legally registered. Any such change shall apply only to future disputes, in accordance with Section 26 (Governing Law and Dispute Resolution).

By creating an account, clicking "I Agree," purchasing or offering a service, or otherwise accessing or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. Such acceptance constitutes a valid and enforceable electronic signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act), the EU Regulation (910/2014 – eIDAS), and analogous electronic-transaction laws worldwide, and is deemed the legal equivalent of a handwritten signature.

These Terms establish a direct contractual relationship between you and GreenChain Holdings LLC (doing business as MentorHood LATAM) and supersede any prior oral or written understandings related to your access or use of the Platform.

Effective Date: October 19, 2025

1.2 Scope of Application

These Terms govern all access to and use of the Platform and all related environments operated by GreenChain, including, without limitation:

• The MentorHood website, mobile applications, communication interfaces, and software tools;
• All artificial-intelligence features, APIs, or integrations provided by or through the Platform;
• All community forums, virtual or physical events, and mentorship-related activities; and
• All electronic communications (email, chat, notifications, or otherwise) exchanged through or concerning the Platform.

Any supplemental policies or agreements published by GreenChain — such as the Privacy Policy, Refund Policy, Cookie Policy, AI Responsible Use Policy, and Community Guidelines — form an integral part of these Terms. In the event of a conflict, these Terms shall prevail unless a policy explicitly states otherwise.

1.3 Electronic Consent and Contractual Effect

Your act of registration, login, purchase, or continued use of the Platform constitutes explicit electronic consent to these Terms and to all incorporated policies.

GreenChain may record and store your consent (including date, time, IP address, and technical identifiers) as legal evidence of acceptance. If you do not agree with these Terms, you must immediately discontinue all access to and use of the Platform.

Continuing to use MentorHood after the publication of any update constitutes renewed acceptance of the most recent version, effective as of the date of publication of the updated version.

1.4 Document Hierarchy and Version Control

• Precedence: These Terms take precedence over all other documents, policies, or communications, except where a specific policy expressly provides otherwise.
• Updates: GreenChain may amend, replace, or supplement these Terms at any time for reasons of legal compliance, operational efficiency, or security, in accordance with Section 25 (Changes and Updates).
• Supersession: Each new version supersedes all prior versions upon publication on the Platform.
• Governing Version: In any dispute, the version in effect on the date of the disputed event shall apply, subject to the governing-law and arbitration provisions in Section 26 (Governing Law and Dispute Resolution).
• Recordkeeping: GreenChain maintains an auditable version history and may provide the effective version date as proof of terms binding at any given time.

1.5 Plain-Language Notice

These Terms establish a legally enforceable agreement between you and GreenChain Holdings LLC (doing business as "MentorHood LATAM"), owner and operator of www.mentorhoodlatam.com.

Please review them carefully. By using the Platform, you acknowledge your understanding of, and consent to, all obligations, limitations, and liabilities set forth herein.

2.1 Social-Impact Purpose

GreenChain Holdings LLC (doing business as "MentorHood LATAM"), owner and operator of www.mentorhoodlatam.com (the "Platform"), was founded to advance education, professional growth, and personal well-being across Latin America and beyond.

Its purpose is to connect individuals seeking guidance ("Members") with independent mentors, coaches, and experts ("Mentors") who offer learning experiences, advice, and digital resources designed to improve employability, performance, and self-development.

MentorHood's mission is to democratize access to knowledge, expand professional opportunity, and foster ethical collaboration — without acting as a financial institution, employer, recruiter, or advisor.

2.2 Strict Intermediary Nature

MentorHood operates exclusively as a technology platform and communications intermediary. Accordingly:

• MentorHood does not offer, perform, or control mentorship, education, consulting, or advisory services;
• MentorHood is not a bank, credit institution, investment advisor, recruiter, employment agency, staffing firm, nor a party to any arrangement formed between Mentors and Members;
• MentorHood does not hire, manage, compensate, supervise, or evaluate Mentors, nor provide training materials or instructions regarding their conduct or performance; and
• MentorHood's sole role is to maintain digital infrastructure that allows independent parties to find each other, exchange information, and transact securely through integrated third-party payment systems.

Nothing in these Terms shall be construed to create an employment, partnership, agency, fiduciary, or joint-venture relationship between MentorHood and any User.

2.3 No Real-Time Monitoring or Endorsement

MentorHood does not monitor, pre-screen, or verify mentor sessions, communications, or user interactions in real time.

Any profiles, listings, or content displayed on the Platform are posted by independent users and do not constitute review, approval, or endorsement by GreenChain Holdings LLC.

MentorHood may, in its discretion, remove or restrict content that violates law, these Terms, or community standards; such moderation does not imply responsibility or control over users' communications or materials.

2.4 User Autonomy and Assumption of Risk

Each User — whether Mentor or Member — acknowledges that:

• All engagements, transactions, and communications occur at the Users' sole discretion and risk;
• MentorHood does not guarantee the availability, competence, credentials, or integrity of any Mentor or Member;
• MentorHood does not validate or supervise the substance, quality, or timing of any mentorship or program; and
• Any action based on information obtained through the Platform is a personal and voluntary decision made solely by the User.

Users remain entirely responsible for verifying the suitability, qualifications, and reliability of other participants before entering into any transaction or reliance relationship.

2.5 No Guarantees of Outcomes or Results

MentorHood provides access to information, tools, and community spaces without any promise or warranty of success, improvement, employment, or measurable outcome.

All mentorships, programs, and digital products are offered "as is" and "as available."

To the fullest extent permitted by law, GreenChain Holdings LLC and MentorHood disclaim any and all representations, warranties, or guarantees, express or implied, regarding:

• Accuracy or completeness of information shared by Users;
• Effectiveness of mentorship, guidance, or training received;
• Fitness for a particular professional or personal purpose; and
• Availability or reliability of Platform functions or third-party integrations.

Users accept full responsibility for the results of their participation, including any personal, financial, or professional consequences arising from reliance on or application of content obtained through MentorHood.

To the fullest extent permitted by law, MentorHood shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the Platform or reliance on any content.

2.6 Preservation of Neutrality

MentorHood is and will continue to be content-neutral, user-driven, and non-editorial.

Any opinions or statements expressed by Mentors, Members, or third-party contributors belong solely to their respective authors and do not reflect the views or positions of GreenChain Holdings LLC.

MentorHood neither dictates curriculum nor influences outcomes, ensuring its continued legal status as a neutral intermediary for communication and commerce.

3.1 Purpose of Definitions

The following capitalized terms shall have the meanings assigned below whenever used in these Terms and Conditions (the "Terms"), unless the context clearly requires otherwise.

Definitions apply uniformly throughout all incorporated Policies and Annexes of GreenChain Holdings LLC ("GreenChain") and its platform operated at www.mentorhoodlatam.com ("MentorHood").

Capitalized terms used without definition shall have the meaning assigned to them elsewhere in these Terms.

3.2 Defined Terms

3.3 Interpretation Rules

• Headings Non-Substantive: Headings, numbering, and formatting exist for reference only and shall not affect interpretation or scope.
• Non-Exhaustive Usage: Terms such as "including," "includes," or "for example" shall be construed as non-limiting and illustrative, meaning "including without limitation."
• Singular/Plural and Gender: Words in the singular include the plural and vice versa; words importing one gender include all genders and non-binary forms.
• Cross-Reference Consistency: References to Sections, Policies, or Annexes are to those within these Terms or their incorporated documents, as each may be amended from time to time.
• Hierarchy: In the event of any inconsistency, these Terms prevail over subordinate Policies, except where a Policy expressly states otherwise.

3.4 Continuing Effect

All definitions remain effective and binding throughout the life of the User's account and shall survive suspension, termination, or amendment of these Terms to the extent required for enforcement, compliance, recordkeeping, and dispute resolution.

4.1 Grant of Limited License

Subject to full and continuous compliance with these Terms and all incorporated Policies, GreenChain Holdings LLC ("GreenChain") grants each authorized User a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use www.mentorhoodlatam.com, its associated applications, and features (collectively, the "Platform") solely for lawful purposes consistent with these Terms.

This license confers no ownership, title, or other proprietary right in the Platform, its software, databases, designs, or content. All intellectual-property rights remain the exclusive property of GreenChain and its licensors.

4.2 Scope and Restrictions of Use

Users may access the Platform only through standard, authorized interfaces provided by GreenChain.

Without GreenChain's prior written consent, the User shall not, directly or indirectly:

• copy, reproduce, modify, or create derivative works based on any portion of the Platform, its code, or design elements;
• decompile, disassemble, reverse engineer, translate, or otherwise attempt to derive source code, algorithms, or underlying ideas;
• scrape, crawl, mine, index, harvest, or collect data or content from the Platform by automated means (including bots, spiders, or scripts);
• frame, mirror, or deep-link to any page, feature, or content of the Platform;
• circumvent, disable, or interfere with any security, authentication, or access-control mechanism;
• use the Platform to transmit viruses, malware, or any unlawful, fraudulent, defamatory, or deceptive material;
• access or use the Platform for competitive analysis, benchmarking, or to develop a similar or derivative service; or
• sell, rent, lease, lend, license, sublicense, or otherwise transfer any rights granted hereunder to a third party.

Any attempt to engage in the prohibited activities above constitutes unauthorized use and a material breach of these Terms, subjecting the User to immediate account termination under Section 21 (Suspension and Termination).

4.3 Availability and Service Disclaimer

GreenChain strives to maintain a secure and functional Platform but provides no service-level agreement (SLA), uptime guarantee, or warranty of uninterrupted operation.

Access may be temporarily or permanently suspended due to:

• maintenance, upgrades, or security patches;
• network, infrastructure, or third-party failures;
• regulatory or legal requirements; or
• circumstances constituting Force Majeure (as defined in Section 3.2 (15)).

Users acknowledge that the Platform is provided "as is" and "as available," and that GreenChain shall not be liable for any downtime, data loss, or reduced functionality, whether scheduled or unplanned.

4.4 Beta and Experimental Features

GreenChain may offer Beta, pilot, or experimental features to selected Users for testing and feedback purposes.

Such features are provided solely "as is," without any representation, warranty, or commitment to continued availability or performance, and may collect limited usage analytics for quality and safety improvement.

Participation is voluntary and constitutes consent to GreenChain's processing of anonymized data for evaluation.

GreenChain may modify, suspend, or withdraw any Beta feature at any time without notice or liability. (See Section 30 — Beta Features and Experimental Programs.)

4.5 Revocation and Termination of License

The license granted herein is revocable at will, with or without notice, and automatically terminates upon:

• account deactivation or closure by either party;
• breach of these Terms or any applicable law; or
• GreenChain's decision to modify, discontinue, or restrict access to the Platform or any component thereof.

Upon termination, the User must immediately cease all access and use, destroy any locally stored or cached materials obtained through the Platform, and certify deletion upon request. GreenChain may retain necessary transactional or compliance data as permitted under applicable law.

4.6 Reservation of Rights

Except for the limited rights expressly granted under this Section, no license, right, or interest — whether by implication, estoppel, or otherwise — is conferred upon any User.

GreenChain reserves all rights not expressly granted herein, including the right to modify, update, or discontinue the Platform or any portion thereof at its sole discretion and without liability.

5.1 Eligibility and Legal Capacity

Access to and use of www.mentorhoodlatam.com (the "Platform") is strictly limited to individuals who meet all the following criteria:

• The User is at least 18 years of age, or the age of legal majority in their country of residence, whichever is higher;
• The User possesses full legal capacity and authority to enter into binding contracts;
• The User is not suspended or prohibited from using the Platform under applicable law or prior action by GreenChain Holdings LLC ("GreenChain"); and
• The User's use of the Platform complies with all laws, regulations, and tax obligations applicable to them in their jurisdiction.

By accepting these Terms, each User represents and warrants that they satisfy all eligibility conditions, are of legal age, and are acting in full compliance with all fiscal, commercial, and legal requirements of their country or any jurisdiction in which they operate.

GreenChain may request supporting documentation at any time to confirm compliance.

5.2 Registration and Account Accuracy

To access most Platform features, Users must create an account and provide accurate, current, and complete information.

Users agree to:

• provide truthful identification and contact details at all times;
• maintain and promptly update information to keep it accurate and verifiable;
• maintain sole control and confidentiality over login credentials; and
• accept full responsibility for all actions performed under their account, whether or not authorized by them.

MentorHood may record and retain registration data, metadata, and activity logs to satisfy internal audit, compliance, and risk-management obligations.

GreenChain shall not be liable for any loss or damage arising from a User's failure to maintain accurate information or secure credentials.

5.3 Verification, KYC, and AML Compliance

GreenChain reserves the absolute right — but assumes no obligation — to conduct Know Your Customer ("KYC") and Anti-Money Laundering ("AML") checks on any User, directly or through third-party verification providers.

Such procedures may include:

• validation of identity, address, nationality, or date of birth;
• confirmation of business registration, tax status, or beneficial ownership;
• screening against international sanctions and watchlists (including OFAC, EU, UN, and other governmental authorities); and
• review of transaction history, payment methods, or behavioral indicators for risk assessment.

By registering, Users expressly authorize GreenChain and its partners to collect, process, and share relevant information for verification purposes.

Users consent to the cross-border transfer and storage of such data in accordance with applicable privacy laws. Failure, refusal, or delay in completing verification — or any adverse result — may result in suspension, restriction, or permanent termination of access under Section 21 (Suspension and Termination).

5.4 Sanctions and Restricted Jurisdictions

Users affirm that they are not:

• located in, under the control of, or a national or resident of any country or territory subject to comprehensive U.S. sanctions or other trade restrictions (as listed by OFAC, the U.N., or the E.U.);
• named on any U.S. Treasury Department Specially Designated Nationals ("SDN") or other prohibited-party list; or
• using the Platform for, or on behalf of, any entity or individual identified in such sanctions lists.

GreenChain may restrict or block access to the Platform from sanctioned or high-risk jurisdictions at its sole discretion and without prior notice. Such determinations are final and not subject to appeal.

(See Section 29 — Sanctions and Export Controls.)

5.5 Right to Refuse, Suspend, or Expel Users

GreenChain reserves the absolute and unconditional right to:

• decline any registration request, without obligation to provide justification;
• suspend, restrict, or terminate any account at any time if GreenChain believes the User poses legal, reputational, operational, or financial risk;
• delay or withhold any payments or benefits pending completion of verification or investigation; and
• remove access to specific features, data, or content, temporarily or permanently, at its sole discretion.

GreenChain shall have no obligation to provide explanation, compensation, or liability for any decision made under this clause. All such actions are deemed reasonable measures to preserve the integrity, security, and compliance of the Platform.

5.6 Cooperation and Audit Trail

Users agree to cooperate with any audit, review, or regulatory inquiry initiated by GreenChain or competent authorities.

MentorHood may retain identity and verification records, including logs of data sources and decision outputs, for the period required to satisfy applicable legal, tax, and compliance obligations.

Such retention does not create any fiduciary duty or privacy expectation beyond those stated in Section 13 (Confidentiality and Privacy).

5.7 Representations and Continuing Obligations

By using the Platform, Users acknowledge and represent that:

• they act solely on their own behalf and not for or on behalf of any prohibited third party;
• their use of the Platform does not violate any law or regulation, including anti-corruption, AML, or export-control laws; and
• they promptly notify GreenChain of any change in their legal, fiscal, or residency status that may affect compliance.

Any misrepresentation or breach of these warranties constitutes immediate grounds for suspension or termination of access.

6.1 Sole Responsibility for Account Credentials

Each User is solely and entirely responsible for maintaining the confidentiality, integrity, and control of all credentials associated with their account on www.mentorhoodlatam.com (the "Platform"), including usernames, passwords, authentication codes, tokens, and any linked device.

GreenChain Holdings LLC ("GreenChain") shall have no responsibility or liability for any unauthorized access, activity, loss, or damage arising from a User's failure to secure such credentials.

Accounts are strictly personal and non-transferable. Users may not assign, share, rent, sublicense, or otherwise permit third-party access to their account under any circumstance.

Any action or transaction performed through a validly authenticated session shall be deemed authorized by the account holder and legally binding on that User.

6.2 Authentication and Recommended Protections

For enhanced security, GreenChain requires, or may require, activation of two-factor authentication (2FA) or equivalent multi-factor protection methods.

Users are expected to implement robust security measures, including:

• using strong, unique passwords not reused across services;
• updating authentication devices or applications promptly;
• logging out of sessions when using shared or public devices; and
• regularly reviewing account activity and notification settings.

Failure to adopt reasonable safeguards, including 2FA when available, constitutes negligence by the User, and GreenChain disclaims any liability for resulting breaches or losses.

6.3 Immediate Incident Reporting

Users must immediately notify GreenChain in writing via the official security contact channel at soporte@mentorhoodlatam.com if they suspect or become aware of:

• unauthorized access or use of their account;
• compromise or theft of credentials or authentication devices; or
• any breach or potential breach affecting Platform data or functionality.

Timely reporting is essential to enable GreenChain to mitigate risk. Delays, omissions, or incomplete information from the User relieve GreenChain of any responsibility for subsequent damages or unauthorized actions.

6.4 Prohibited Practices

Without limitation, Users shall not:

• share login credentials or allow multiple persons to access the same account;
• use credentials belonging to another User or entity;
• attempt to gain unauthorized access to another account or area of the Platform;
• disable, bypass, or tamper with security mechanisms or monitoring tools; or
• provide false or misleading information during identity verification or password recovery.

Violation of any of the above may result in immediate suspension or permanent termination of access, without refund or prior notice. See Section 21 — Suspension and Termination.

6.5 Liability for Account Activity

All actions, communications, uploads, or transactions conducted through a User's account or credentials—whether by the User or by a third party using those credentials—shall be irrevocably attributed to that User.

The User accepts full civil, administrative, and, where applicable, criminal liability for such activity.

GreenChain shall not be liable for:

• any unauthorized use of credentials;
• any interception or loss of data during transmission; or
• any damage resulting from password compromise, phishing, malware, or negligent behavior by the User or their agents.

The User hereby releases and agrees to indemnify, defend, and hold harmless GreenChain, its affiliates, officers, and employees from all claims, damages, or expenses arising out of or related to account misuse or security failures under their control.

6.6 Platform-Initiated Security Actions

GreenChain may, without prior notice and at its sole discretion:

• require password resets or re-authentication;
• temporarily freeze or restrict account functionality;
• invalidate sessions or tokens;
• investigate suspicious activity; or
• disable accounts permanently when compromise is suspected.

Such measures shall not be considered a breach of contract, and GreenChain shall not be liable for any resulting loss of data, income, or access.

6.7 Disclaimer of Liability and Risk Allocation

Users acknowledge that, despite industry-standard safeguards, no digital system is immune to compromise.

Accordingly, the Platform and its authentication mechanisms are provided "as is" and "as available."

GreenChain provides no warranty of absolute security, confidentiality, or error-free operation.

The User assumes all risk associated with electronic communication, credential storage, and access management.

7.1 User Categories and Role Definition

To ensure operational clarity and legal certainty, www.mentorhoodlatam.com (the "Platform") recognizes two distinct categories of Users ("Users," collectively) who interact exclusively through the Platform's technological infrastructure, subject to these Terms:

• User Type A — "Mentors." Independent professionals, coaches, trainers, educators, or subject-matter experts who create, advertise, and deliver mentorship sessions, educational programs, digital products, or events to Members.
• User Type B — "Members" or "Buyers." Individuals or organizations that browse, purchase, book, or participate in mentorships, programs, or events offered by Mentors through the Platform.

Each User Type acts independently and on its own behalf. No other relationship—employment, partnership, franchise, joint venture, or agency—is created or implied by virtue of participation on the Platform.

7.2 Status of Mentors (User Type A)

Mentors are and shall remain independent providers who conduct their professional activities entirely at their own risk and discretion.

Accordingly:

• No Employment or Agency. Mentors are not employees, agents, representatives, or partners of GreenChain Holdings LLC ("GreenChain") or the Platform. Nothing herein shall be construed to create any employment, joint-venture, franchise, or agency relationship;
• Independent Control. Mentors decide how, when, and under what terms to design, price, and deliver their Services. GreenChain does not supervise, train, manage, evaluate, or guarantee Mentors' performance or compliance with Member expectations;
• No Authority to Bind. Mentors have no authority—express or implied—to act on behalf of, or to bind, GreenChain or MentorHood in any transaction, representation, or statement;
• Regulatory & Tax Responsibility. Mentors are individually responsible for all licenses, permits, registrations, tax filings, and insurance required under their applicable laws; and
• Direct Dealings with Members. All mentorships, products, and events are contracts solely between the Mentor and the Member (See Section 7.3 — Relationship Between Mentors and Members), with GreenChain acting only as a neutral intermediary and limited payment facilitator as described in (See Section 9 — Payments and Transactions).

Mentors acknowledge that any description, content, or representation they publish on the Platform constitutes their own offer and undertaking, not that of GreenChain or MentorHood.

7.3 Relationship Between Mentors and Members

All Services purchased, booked, or attended through the Platform constitute a direct commercial relationship between the Mentor (User Type A) and the Member (User Type B).

GreenChain and MentorHood are not parties to that contractual arrangement, do not draft, negotiate, perform, or guarantee its terms, and assume no responsibility for execution, results, or quality.

MentorHood's role is strictly limited to providing the digital interface, technical hosting, and limited payment-collection functions described in (See Section 9 — Payments and Transactions).

Payment Custody Clarification. Payments initiated on or through the Platform are processed by Stripe, Inc. (or its affiliates) as an independent, licensed third-party payment service provider (PSP) headquartered in the United States. For operational reasons, funds routed through the Platform may be received on behalf of the underlying transaction by GreenChain Holdings LLC and are then disbursed to the applicable Mentor pursuant to settlement timelines, holds, reserves, chargebacks, reversals, and compliance reviews governed by Stripe's rules and Section 9. MentorHood/GreenChain does not accept deposits, hold funds in custody, operate escrow or trust accounts, or provide money-transmission services beyond facilitation via such PSPs. Title to and risk in funds remain with the Mentor and/or Member, as applicable; no fiduciary, custodial, or bailment relationship is created with MentorHood/GreenChain. Processing locations, bank partners, and payout networks are determined by the PSP and may vary by jurisdiction, currency, and risk profile, as further described in Section 9.

No privity of contract arises between GreenChain and any Member or Mentor regarding the performance or outcome of Services delivered by Mentors.

Members therefore understand that their legal recourse regarding a Service's content, delivery, or outcome lies exclusively against the Mentor who provided it.

7.4 Status of Members (User Type B)

Members are individuals or entities who use the Platform to discover, purchase, or access Mentors' Services.

Members acknowledge and agree that:

• MentorHood does not provide mentorship, training, or consulting services directly;
• MentorHood does not vet, guarantee, or endorse any Mentor, program, or outcome;
• all decisions to purchase or rely upon a Service are made at the Member's sole risk; and
• Members remain responsible for ensuring that participation in any mentorship or event complies with their personal, professional, or legal obligations.

MentorHood provides the communication and transactional framework only and disclaims all warranties or representations concerning any content, product, or Service offered by Mentors.

7.5 Platform Neutrality and Absence of Control

GreenChain and its Platform operate strictly as a technological intermediary and communications facilitator.

Nothing in these Terms shall be interpreted as:

• granting GreenChain control over Mentors' pricing, curriculum, or conduct;
• imposing any obligation on GreenChain to monitor or supervise Mentor-Member interactions in real time; or
• creating liability for any statements, commitments, or representations made by Users to each other.

The Platform's rating systems, profile pages, or visibility algorithms are automated and neutral mechanisms designed for user experience—not for supervision, certification, or quality assurance.

7.6 Disclaimer of Liability for Role Misunderstanding

To the fullest extent permitted by law:

• GreenChain disclaims all liability for any misunderstanding, dispute, or loss arising from Users' mistaken assumption of an employment, partnership, or agent-principal relationship;
• no compensation, indemnity, or benefit normally associated with employment or agency shall accrue to Mentors under any jurisdiction; and
• Users acknowledge that the Platform's operation is consistent with international marketplace standards defining intermediaries as technology facilitators only.

7.7 No Warranty or Guarantee of Outcomes

MentorHood provides access to independent Mentors but does not guarantee any learning, financial, professional, or personal outcome from participation in Services.

Results depend entirely on Users' own choices, engagement, and circumstances. MentorHood's role ends once the Platform successfully connects Users and processes the related Transaction under (See Section 9 — Payments and Transactions).

8.1 Truthful and Accurate Listings

Mentors (User Type A) are solely responsible for the accuracy, completeness, and lawfulness of all information, descriptions, pricing, and availability they publish on www.mentorhoodlatam.com (the "Platform").

Each Mentor represents and warrants that every listing, schedule, and promotional statement:

• Describes the Service honestly and without material omission or exaggeration;
• Accurately reflects scope, duration, deliverables, and qualifications;
• States prices, currencies, and refund conditions transparently;
• Specifies any prerequisites or limitations affecting participation; and
• Complies with all applicable consumer-protection, advertising, and tax laws.

MentorHood may, but is not obligated to, review listings for formatting or compliance purposes; such review shall not constitute approval, certification, or endorsement of the Mentor or their Service.

8.2 No Guarantee of Results or Performance

Mentors shall refrain from guaranteeing specific professional, educational, or financial outcomes.

All content and communications must emphasize that results depend on each Member's own actions and circumstances.

Any statement suggesting assured success, income, or transformation is strictly prohibited and may result in immediate suspension or removal under Section 21 (Suspension and Termination).

Mentors acknowledge that they, and not GreenChain Holdings LLC ("GreenChain"), bear sole liability for claims or disputes arising from representations made in their listings or communications.

8.3 Ownership and Intellectual-Property Assurances

Mentors represent and warrant that all materials, curricula, videos, guides, or other intellectual works they upload or deliver through the Platform (collectively, "Mentor Materials") are original or properly licensed for such use.

Mentors affirm that:

• They hold all rights necessary to grant Members access to Mentor Materials;
• Their content does not infringe any copyright, trademark, privacy, or publicity right;
• They shall obtain all third-party permissions or clearances prior to use; and
• They will defend and indemnify GreenChain against any claim arising from alleged infringement or misuse of intellectual property.

All Mentor Materials remain the property of their respective creators, subject to the license and promotional rights granted to GreenChain under Sections 12–14 (Intellectual Property & UGC).

8.4 Prohibition on Off-Platform Transactions and Solicitation

Mentors are expressly prohibited from:

• Soliciting or accepting payments, donations, or compensation outside the Platform for any Service, session, or continuation thereof;
• Circumventing the Platform's payment system, including directing Members to third-party links, personal accounts, or external messaging for the purpose of completing a transaction;
• Sharing contact information, links, or promotional material intended to divert Members away from the Platform's payment and booking infrastructure; or
• Entering into side agreements or informal arrangements designed to avoid Platform commissions or reporting obligations.

Any attempt to circumvent the Platform or reduce payable commissions constitutes a material breach of these Terms and grounds for immediate termination without refund or further notice.

MentorHood reserves all legal and equitable remedies, including withholding of earnings and pursuit of damages, for such violations.

8.5 Professional Conduct and Ethical Standards

Mentors must conduct themselves with professionalism, integrity, and respect toward Members and the community.

They shall:

• Maintain punctuality and honor confirmed sessions or events;
• Communicate clearly, courteously, and within the Platform's approved channels;
• Avoid discriminatory, harassing, or offensive language or behavior; and
• Refrain from making medical, legal, or financial claims beyond their demonstrable expertise.

Mentors acknowledge that MentorHood is a professional environment focused on educational and developmental outcomes; any misconduct undermining that objective may trigger disciplinary action or permanent account removal.

8.6 Right to Moderate, Remove, or Adjust Listings

GreenChain reserves the exclusive and discretionary right to:

• Remove, hide, or modify any listing or profile that violates these Terms, law, or community standards;
• Adjust visibility or ranking of listings for quality, risk, or compliance reasons;
• Restrict access to features, suspend accounts, or withhold payouts pending investigation; and
• Require additional verification, documentation, or edits before republishing content.

GreenChain shall not be required to provide prior notice, justification, or compensation for any such action.

These moderation rights exist to protect Users, maintain Platform integrity, and ensure compliance with applicable legal frameworks.

8.7 Continuous Compliance Obligation

Mentors must remain aware of and adhere to all future updates to these Terms and related Policies, including the Privacy Policy, Intellectual Property Policy, and Refund Policy referenced in Sections 11–14.

Continued use of the Platform after any modification constitutes acceptance of the updated obligations.

9.1 Informed Purchase and Suitability

Each Member ("User B") acknowledges that every Service offered through www.mentorhoodlatam.com (the "Platform") is described and priced directly by the independent Mentor ("User A").

Before purchasing, enrolling in, or attending any session, program, or event, the Member must review the entire Service description, schedule, prerequisites, and requirements to confirm personal compatibility, availability, and objectives.

By completing a booking or payment, the Member represents and warrants that they:

• Have read and understood the full listing and associated conditions;
• Possess the technical, linguistic, or professional ability to participate; and
• Assume full responsibility for determining whether the Service is appropriate to their needs, health, and jurisdictional limitations.

GreenChain Holdings LLC ("GreenChain") and its Platform do not review, validate, or guarantee the content, accuracy, or suitability of any listing, and shall not be liable for mismatch, dissatisfaction, or unmet expectations of any kind.

9.2 Personal-Use Restriction

All materials, recordings, workbooks, digital assets, or other deliverables obtained through the Platform (collectively, "Member Materials") are provided solely for the Member's individual, non-commercial use.

Members are expressly prohibited from:

• Copying, distributing, reselling, sublicensing, or publicly displaying any portion of the Service or Member Materials;
• Sharing access credentials or content with third parties;
• Using any material to create derivative products, competing courses, or substitute services; or
• Uploading or publishing Mentor content elsewhere without prior written authorization from the rights holder.

Any redistribution or resale constitutes a material breach of these Terms, subject to immediate account termination under Section 21 (Suspension and Termination) and potential civil and criminal liability under applicable intellectual-property laws.

9.3 No Reliance for Professional Decisions

MentorHood is an educational and developmental platform only.

All mentorships, discussions, and content are provided for informational and inspirational purposes and do not constitute:

• Financial, investment, or business advice;
• Medical diagnosis, treatment, or therapy;
• Legal, tax, or accounting advice; or
• Any professional service requiring certification or licensing.

Members expressly agree that:

• They will not rely on any information obtained through the Platform as the basis for professional, financial, or personal decisions;
• They are solely responsible for seeking qualified, licensed advice before acting on any information received; and
• GreenChain, MentorHood, and the Mentors disclaim all responsibility and liability for outcomes, losses, or damages arising from reliance, misinterpretation, or misuse of information shared through the Platform.

This "No Reliance Clause" shall survive termination of the Member's account and applies to all Services, communications, and materials accessed through the Platform.

9.4 Member Conduct and Fair Use

Members must use the Platform ethically and in accordance with these Terms.

In particular, Members shall:

• Communicate respectfully and professionally with Mentors and other Users;
• Refrain from recording, streaming, or reproducing sessions without prior written consent;
• Avoid disruptive, defamatory, or discriminatory behavior in any session or community space; and
• Comply with all technical or scheduling limitations published on the Service page.

GreenChain may, at its sole discretion, suspend or permanently restrict access to Members who engage in misconduct, breach confidentiality, or abuse the Platform's features.

9.5 Support and Service Limitations

GreenChain provides general technical and transactional support for the Platform via designated channels listed on www.mentorhoodlatam.com.

Such support is limited to:

• Account access and payment inquiries;
• Reporting of platform malfunctions or bugs; and
• Clarification of applicable refund procedures under Section 14 (Refunds and Disputes).

MentorHood does not provide mentoring, professional consulting, or personalized assistance regarding Service content.

Any issue related to the performance or quality of a mentorship must be addressed directly between the Member and the corresponding Mentor.

Support responses are provided as-available and do not create any service-level agreement or warranty of resolution time.

9.6 Assumption of Risk and Disclaimer

Participation in any mentorship, program, or event occurs at the Member's sole risk.

GreenChain and MentorHood disclaim all warranties—express, implied, or statutory—including any warranty of fitness for a particular purpose, accuracy, or expected result.

By using the Platform, Members release and hold harmless GreenChain, its affiliates, officers, and employees from all claims, losses, or damages arising out of or related to:

• Their reliance on Mentor statements or materials;
• Their participation or non-participation in any Service; or
• Their use, misuse, or inability to use Platform resources.

10.1 Third-Party Payment Processing

All monetary transactions conducted through www.mentorhoodlatam.com (the "Platform") are processed exclusively through independent third-party payment processors compliant with applicable PCI-DSS or equivalent data-security standards (collectively, the "Payment Processors"), such as Stripe, Inc., PayPal, or their authorized affiliates.

GreenChain Holdings LLC ("GreenChain") does not directly process or store credit-card or banking information.

By using the Platform, each User authorizes GreenChain and its designated Payment Processors to collect, store, and transfer payment data strictly for the purpose of completing authorized transactions, refunds, or compliance reviews, (See Section 13 — Privacy and Data Use).

Users acknowledge that transactions may be subject to multi-currency conversion costs, foreign-exchange spreads, intermediary-bank deductions, and card-network fees beyond GreenChain's control. Such additional costs are borne solely by the User.

10.2 Platform Commission and Fee Adjustments

MentorHood retains a standard commission of ten percent (10%) of the gross amount of each transaction (the "Platform Commission") as consideration for providing technological infrastructure, marketing, and administrative services.

In addition to the Platform Commission, further third-party processing fees, taxes, or regulatory charges may apply depending on the User's jurisdiction and chosen payment method.

GreenChain reserves the absolute right, at any time and without prior notice, to modify the Platform Commission rate—either increasing or decreasing it—to reflect market, regulatory, or operational changes.

Any revised commission shall apply prospectively only to Services sold after the date of publication of the updated rate; transactions initiated prior to the change remain subject to the previously applicable rate.

The updated rate and effective date will be posted on the Platform's official Policy Page. Continued use of the Platform after publication constitutes acceptance of the revised rate.

10.3 Collection and Remittance of Funds

By using the Platform, Mentors (User Type A) grant GreenChain an irrevocable, limited authorization to act as their limited payment collection agent to:

• receive payments from Members (User Type B) on the Mentor's behalf;
• deduct the Platform Commission, third-party fees, taxes, or other authorized charges; and
• remit the resulting net balance ("Net Proceeds") to the Mentor's verified payout account within a commercially reasonable period of up to thirty (30) business days, subject to Payment-Processor clearance and the absence of disputes or chargebacks.

Funds processed through the Platform are received and transmitted on behalf of the Mentor, not as escrow or trust funds. GreenChain and its Payment Processors operate in accordance with Stripe Connect (U.S.) and similar frameworks for payment facilitation.

Receipt of funds by GreenChain or its designated Payment Processor constitutes full discharge of the Member's payment obligation to the Mentor. Mentors acknowledge that GreenChain acts only as a limited collection intermediary, not as a trustee, escrow agent, or fiduciary, and that no segregation of funds is required.

10.4 Holds, Reserves, and Set-Offs

GreenChain may, at its sole discretion and without notice, delay, withhold, or reserve funds when:

• transactions are under review for potential fraud, chargeback, or compliance risk;
• KYC/AML verification or tax documentation is incomplete;
• a refund or dispute remains unresolved;
• GreenChain detects unusual or excessive refund or chargeback activity; or
• legal, regulatory, or operational circumstances so require.

Funds subject to hold or reserve may be maintained for as long as GreenChain deems reasonably necessary to protect against liability or financial exposure. No interest shall accrue on held amounts, and Users shall have no claim for damages or delay arising from such measures.

GreenChain further reserves the right to set off from any current or future payout amounts due to a User any sums owed to GreenChain, including Platform Commissions, penalties, chargebacks, refunds, or damages arising from breach of these Terms.

10.5 Compliance with Financial Regulations

GreenChain and its Payment Processors operate under applicable U.S. and international laws relating to anti-money-laundering (AML), counter-terrorist-financing (CTF), and sanctions enforcement.

Accordingly, GreenChain may report, freeze, or return funds pursuant to lawful requests from regulatory or judicial authorities.

Users agree that such actions constitute good-faith compliance and release GreenChain from any liability associated with lawful enforcement cooperation.

10.6 Disclaimers and Limitations

The Platform does not guarantee payment timing, processor availability, or uninterrupted financial operations.

GreenChain shall not be liable for delays, currency losses, intermediary-bank deductions, or processor-network failures.

All transactions are final once confirmed by the Payment Processor, subject only to refund or dispute procedures (See Section 11 — Refunds and Chargebacks).

GreenChain's maximum liability in any payment-related matter shall be limited to the exact Platform Commission retained from the affected transaction, less any processing or transfer fees.

All rights and obligations under this Section shall survive the termination or suspension of the User's account.

For payment-related inquiries, Users may contact:
📧 soporte@mentorhoodlatam.com

11.1 Primary Responsibility for Resolution

Refunds, cancellations, and service-related disputes shall be resolved primarily and directly between the Mentor (User Type A) and the Member (User Type B).

MentorHood (operated by GreenChain Holdings LLC, "GreenChain") acts only as a technological intermediary and limited payment collection agent under (See Section 10 — Payments, Payouts, and Financial Operations).

MentorHood may, at its sole discretion, facilitate communication, request information, or mediate between the parties, but is under no legal obligation to do so.

Any assistance offered by MentorHood shall be strictly voluntary, non-binding, and without admission of liability.

11.2 Refund and Cancellation Procedures

Mentor–Member Communication. Members seeking a refund or cancellation must first contact the Mentor directly through the Platform's communication tools. Mentors shall respond in good faith within a reasonable time frame.

Submission to MentorHood Support Team. If no resolution is reached, either party may escalate the matter to MentorHood Support by submitting a written claim via the official channel at soporte@mentorhoodlatam.com.

Acknowledgment of Receipt. Refund or dispute requests are deemed officially received only when MentorHood Support confirms receipt and states that all required documentation and information have been provided. MentorHood shall not initiate review until such confirmation is issued.

Required Information. Claim submissions must include the transaction ID, date, parties involved, a description of the issue, and documentary evidence (messages, screenshots, proof of non-delivery, or similar).

MentorHood reserves the right to dismiss incomplete or unsubstantiated claims without further notice.

11.3 No-Show and Late-Cancellation Rules

Member No-Show. If a Member fails to attend a scheduled session without written notice at least twenty-four (24) hours in advance (or longer if stated by the Mentor), the session is deemed consumed and non-refundable.

Mentor No-Show. If a Mentor fails to appear or deliver a confirmed session, the Member may request a refund under this Section with appropriate documentary proof. MentorHood may, in its discretion, authorize reversal of the payment or apply credit to the Member's account.

Late Cancellation by Mentor. If a Mentor cancels a confirmed session with less than twenty-four (24) hours' notice without valid cause, MentorHood may withhold or reverse payment to the Mentor and credit the affected Member.

Evidence Standard. Both parties must provide verifiable proof (e.g., timestamps, screenshots, or written communications) supporting attendance, cancellation, or non-performance. MentorHood's determination on sufficiency of evidence shall be final and binding within the Platform's administrative scope.

11.4 Chargebacks and Related Fees

In the event that a Member initiates a chargeback or reversal through their financial institution:

• the disputed amount, including any processor or investigation fees, will be debited against the Mentor's future payouts or available balance;
• the Mentor shall bear full financial responsibility for chargeback amounts and related administrative fees imposed by Payment Processors;
• MentorHood is not required to contest or reverse a chargeback, even if the Mentor disputes it; and
• MentorHood may suspend or terminate the Mentor's account for excessive or recurrent chargeback activity (See Section 21 — Suspension and Termination).

MentorHood retains the right to offset or withhold corresponding funds as provided in (See Section 10.4 — Holds, Reserves, and Set-Offs).

11.5 Claim Submission Window and Waiver

All refund, cancellation, or dispute claims must be submitted within thirty (30) calendar days from the date of the original transaction.

After this period, the right to any refund or dispute resolution is permanently waived, and MentorHood shall have no obligation to review or process such claims.

MentorHood may, at its sole discretion, extend this window only in extraordinary circumstances supported by verifiable evidence (e.g., documented technical outage or confirmed medical emergency).

11.6 Review Process and Non-Guarantee

Once a claim is accepted for review, MentorHood may analyze the information provided and, if deemed appropriate, request additional documentation or statements from either party.

MentorHood's review process is administrative and not a judicial or arbitral proceeding. Any resolution or credit issued by MentorHood is made ex gratia, without obligation or precedent, and does not constitute a guarantee, admission of fault, or continuing policy.

MentorHood's decision on any claim shall be final and binding within the Platform's administrative framework and not subject to further appeal.

11.7 Limitations and Disclaimers

No Guarantee of Outcome. MentorHood does not guarantee that any refund or chargeback will be successful or that funds will be recoverable from Payment Processors or financial institutions;

No Fiduciary Role. MentorHood acts solely as a limited collection agent under (See Section 10 — Payments, Payouts, and Financial Operations) and does not hold funds in escrow, trust, or custodianship;

No Damages Liability. MentorHood shall not be liable for any loss, delay, or cost associated with refunds, reversals, or payment-processor actions; and

Proof and Cooperation. Failure by either party to provide timely and complete evidence automatically releases MentorHood from any obligation to process the claim.

All rights and obligations under this Section shall survive the termination or suspension of the User's account.

12.1 Mentor's Exclusive Fiscal Responsibility

Each Mentor (User Type A) is solely and exclusively responsible for determining, collecting, reporting, and remitting any and all taxes, duties, levies, contributions, or charges of any kind (collectively, the "Taxes") that may arise from their use of www.mentorhoodlatam.com (the "Platform") or from any transaction conducted through it.

This includes, without limitation:

• income taxes, value-added tax (VAT), goods and services tax (GST), sales tax, professional contributions, or withholding obligations applicable under their jurisdiction; and
• any fiscal registration, invoicing, or declaration obligations required by local, regional, or national authorities.

GreenChain Holdings LLC ("GreenChain"), a U.S.-based entity, and its Platform, MentorHood, act only as technological intermediaries and limited payment collection agents under (See Section 10 — Payments, Payouts, and Financial Operations).

They are not tax agents, accountants, advisors, or representatives of any Mentor or Member and assume no responsibility or liability whatsoever for the calculation, collection, reporting, or payment of Taxes owed by any User.

MentorHood and GreenChain do not determine tax residency, assess fiscal nexus, or operate as withholding agents unless legally compelled by formal order or applicable U.S. law.

MentorHood LATAM is not responsible for withholding, reporting, or remitting taxes in any Latin-American jurisdiction unless expressly compelled by law or court order.

12.2 No Tax Advice or Determination

MentorHood provides no tax, accounting, or legal advice of any kind.

Any data, reports, or summaries made available through the Platform (e.g., transaction histories or payout statements) are provided solely for convenience and informational purposes, on an "as-is" and non-binding basis.

Such information does not constitute an official record, certification, or tax document. Users remain fully responsible for verifying its accuracy, maintaining their own records, and consulting qualified tax professionals.

MentorHood does not assess tax nexus, residency, or permanent-establishment status, nor determine whether any transaction is taxable under local or cross-border regulations.

12.3 Withholding and Retentions (If Legally Required)

If applicable law or fiscal regulation mandates that GreenChain withhold or collect any amount on behalf of a User—such as income tax, VAT, or similar fiscal charges—GreenChain reserves the right to:

• deduct such amounts from the Mentor's gross payouts before remittance;
• remit those amounts directly to the appropriate tax authority as legally required; and
• provide, where feasible, a non-fiscal statement indicating the deducted sum for reference only.

GreenChain shall have no obligation to gross-up payments, reimburse Mentors for any Taxes withheld, or verify tax credits, exemptions, or treaties. Any mandatory retention shall constitute full satisfaction of that portion of the Mentor's fiscal liability.

MentorHood shall not be responsible for verifying double-taxation treaties, cross-border exemptions, or tax credits applicable to any User.

12.4 Invoicing Obligations

Mentor Responsibility. Each Mentor is responsible for issuing, storing, and delivering invoices or fiscal receipts to Members in accordance with applicable local tax laws and invoicing standards. MentorHood does not validate or enforce invoicing formats, numbering, or digital-signature compliance.

MentorHood Statements. Where permitted by law or upon Member request, MentorHood may generate non-fiscal receipts or payout statements summarizing transaction details solely for reference. Such statements:

• do not replace official invoices;
• are not recognized as tax-compliant documentation; and
• do not establish any fiscal agency, partnership, or joint liability between MentorHood and the Mentor.

Mentors agree to indemnify and hold harmless GreenChain and MentorHood from any audit, penalty, or liability arising from their failure to issue compliant invoices or meet their tax obligations.

12.5 Reporting and Disclosure to Authorities

GreenChain reserves the right—but assumes no obligation—to disclose transaction data to competent fiscal or regulatory authorities if:

• required under applicable law or international reporting agreements (e.g., FATCA, CRS);
• requested through lawful process, subpoena, or audit; or
• necessary to comply with anti-fraud, AML, or sanctions obligations.

Such disclosures do not create any continuing duty to report, file, or certify on behalf of any User. Mentors expressly consent to such lawful disclosures and acknowledge that they may not receive notice where prohibited by law.

12.6 Indemnity and Liability Disclaimer

Mentors shall indemnify, defend, and hold harmless GreenChain, MentorHood, their affiliates, officers, employees, and agents from and against any and all claims, assessments, penalties, interest, damages, or expenses (including reasonable attorney's fees) arising from or related to:

• their failure to collect, report, or remit Taxes;
• misclassification of their professional or tax status;
• noncompliance with invoicing, withholding, or declaration obligations; or
• any error, omission, or misstatement in fiscal documentation they provide.

GreenChain and MentorHood shall in no event be liable for direct, indirect, incidental, or consequential damages arising from any tax-related matter, audit, or assessment against a User.

12.7 Continuing Obligations

Tax obligations under this Section shall survive termination or suspension of the User's account or cessation of Platform use.

Mentors remain responsible for maintaining accurate fiscal records and documentation for at least the minimum period required under applicable law.

13.1 Ownership of Intellectual Property

All intellectual property rights in and to the www.mentorhoodlatam.com platform, its associated mobile or web applications, software, interfaces, and digital infrastructure (collectively, the "Platform") are and shall remain the exclusive property of GreenChain Holdings LLC ("GreenChain"), its affiliates, or their respective licensors.

This includes, without limitation:

• The MentorHood brand name, trademarks, logos, slogans, trade dress, and domain names;
• All user interface (UI) and user experience (UX) designs, layouts, structures, and color schemes;
• All source code, compiled code, APIs, algorithms, and backend architectures;
• All AI models, prompts, configurations, training data, and outputs generated through the Platform's proprietary systems;
• All databases, datasets, metadata, and compilations (including user listings, mentorship data, and analytic results); and
• Any derivative works, enhancements, or adaptations thereof, whether developed internally or contributed by Users under license.

All such materials are protected by international laws on copyright, trademark, database rights, trade secret, and unfair competition.

GreenChain and MentorHood hereby reserve all rights not expressly granted to Users under Section 4 (License to Use the Platform).

13.2 Prohibition on Unauthorized Use

Except as expressly authorized in writing by GreenChain, Users shall not, directly or indirectly:

• Copy, reproduce, modify, adapt, translate, display, perform, distribute, or create derivative works from any part of the Platform;
• Reverse-engineer, decompile, disassemble, or attempt to extract source code or underlying algorithms;
• Circumvent, remove, or interfere with digital rights management (DRM), access controls, or security mechanisms;
• Use automated systems, bots, or scrapers to extract data, listings, or metadata;
• Frame, mirror, deep-link, or reproduce the Platform or any portion thereof on other websites or applications; or
• Claim, register, or use the MentorHood or GreenChain name, trademarks, or derivatives thereof in any manner likely to cause confusion or dilution.

All unauthorized use constitutes a material breach of these Terms and may expose the violator to civil and criminal penalties under applicable law.

13.3 AI Systems, Models, and Prompts

MentorHood's proprietary artificial intelligence systems, models, and prompts are integral to the Platform's operation and constitute protected trade secrets and intellectual property of GreenChain.

Users acknowledge that:

• They acquire no ownership or usage rights in or to MentorHood's AI infrastructure beyond the limited, revocable license to access its features under Section 4;
• All AI-generated outputs, recommendations, or insights remain for informational purposes only and may not be resold, redistributed, or publicly presented without GreenChain's prior written consent; and
• GreenChain retains perpetual ownership of all model configurations, parameter sets, datasets, and improvements derived from usage or feedback data, even if generated through User interactions.

Any reverse engineering or reproduction of AI models, prompts, or datasets shall be treated as a violation of trade secret law and pursued accordingly.

13.4 Databases, Compilations, and Analytical Derivatives

The Platform's structure, organization, and data compilation — including user directories, mentorship listings, analytics, usage logs, and aggregated insights — constitute proprietary databases under applicable intellectual property regimes.

Users may not:

• Export or reproduce data from the Platform for commercial, academic, or competitive purposes;
• Use Platform data to train or develop competing machine-learning or recommendation systems; or
• Access the Platform through unauthorized APIs, scraping tools, or automated indexing agents.

All rights to database contents and derived analytics remain vested in GreenChain.

Use of any portion of the database without express authorization constitutes unlawful extraction and reproduction under international conventions.

13.5 Reservation of Rights and Legal Remedies

MentorHood and GreenChain expressly reserve all rights not explicitly granted under these Terms.

In particular, they reserve the right to:

• Monitor and enforce compliance with intellectual property rights across jurisdictions;
• Suspend or terminate accounts or remove content infringing or misappropriating any protected material;
• Seek injunctive relief, damages, and legal costs for unauthorized use, distribution, or reproduction of their property; and
• Share information with law enforcement or payment processors to address infringement, fraud, or circumvention activities.

All remedies available under civil, criminal, and equitable law are hereby preserved.

No failure or delay by GreenChain in enforcing its rights shall be deemed a waiver thereof.

13.6 Technical Protection and Attribution

MentorHood may implement technical and forensic measures to detect, trace, and prevent unauthorized access, copying, or scraping.

Users consent to such protective mechanisms, including watermarking, telemetry, or digital-fingerprinting technologies embedded within the Platform or its outputs.

Removal, alteration, or concealment of attribution marks, watermarks, or metadata from Platform materials is strictly prohibited.

13.7 User Feedback and Suggestions

Any ideas, proposals, or feedback voluntarily submitted by Users regarding improvements to MentorHood, its products, or AI systems ("Feedback") shall be deemed non-confidential and non-proprietary.

By submitting Feedback, the User grants GreenChain a perpetual, irrevocable, royalty-free, and worldwide license to use, modify, and commercialize such Feedback without acknowledgment or compensation.

14.1 Definition and Scope of User Content

"User Content" ("UGC") includes any text, images, audio, video, graphics, testimonials, course materials, recordings, photographs, reviews, logos, profile details, or any other material that Users upload, submit, post, display, stream, or transmit on or through www.mentorhoodlatam.com (the "Platform").

This includes, without limitation, profile photos, bios, product or mentorship listings, event materials, or any content published in connection with sessions, forums, or messages.

All Users — including Mentors (User Type A) and Members (User Type B) — remain the owners of their respective User Content, subject to the license granted below.

14.2 License Grant to MentorHood

By uploading, posting, or otherwise making User Content available on the Platform, the User hereby grants to GreenChain Holdings LLC, operating MentorHood (collectively, "MentorHood"), a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, sublicensable, and transferable license to:

• Host, store, reproduce, adapt, modify, distribute, transmit, publicly display, and publicly perform the User Content across all current and future media formats;
• Use the User Content for operation, improvement, marketing, and promotion of the Platform and related products or services;
• Create derivative works or compilations incorporating the User Content for internal analytics, curation, or advertising campaigns; and
• Display, reproduce, or distribute the User's name, likeness, photograph, and professional or personal profile information in association with such content, including in advertisements, social media, press materials, and other promotional communications.

Users expressly acknowledge and agree that:

• By maintaining a profile or publishing content on MentorHood, they grant MentorHood permission to use their image, likeness, name, and content in marketing materials, advertising, and public communications related to the Platform's promotion.
• Such use may occur without additional notice, review, or compensation, provided it is consistent with MentorHood's brand and ethical guidelines.

This license remains effective even after account termination, to the extent necessary for legal, audit, archival, or promotional continuity under Section 14.6.

14.3 Representations and Warranties by Users

Each User represents and warrants that:

• They are the lawful owner or have obtained all necessary rights, licenses, consents, and permissions to grant the above license to MentorHood;
• Their User Content does not infringe, misappropriate, or violate any copyright, trademark, privacy, publicity, or other right of any person or entity;
• Their User Content does not contain defamatory, obscene, abusive, discriminatory, or unlawful material; and
• They are solely responsible for any claims, costs, or damages arising from their uploaded or published material.

Users agree to indemnify, defend, and hold harmless GreenChain and its affiliates from any claim arising from or related to their User Content, its publication, or its use under the granted license.

14.4 Rights of Review, Moderation, and Removal

MentorHood retains the exclusive and discretionary right to:

• Review, screen, filter, or moderate User Content at any time for compliance, legality, or appropriateness;
• Remove, hide, edit, or disable access to any User Content that MentorHood believes violates these Terms, applicable law, or community standards;
• Suspend or terminate accounts associated with infringing or unlawful content; and
• Preserve copies of User Content for evidence, legal compliance, or audit purposes, regardless of subsequent removal or account termination.

MentorHood's review or inaction regarding any specific content shall not constitute endorsement, waiver, or assumption of liability for that content.

14.5 Use of User Likeness and Public Profiles

Users acknowledge that MentorHood's core service involves public display and discovery of mentors, sessions, and community profiles.

Accordingly:

• By creating an account or uploading a profile picture, video, or biography, the User grants MentorHood the right to display their likeness, name, and professional details on the Platform and affiliated media for informational, marketing, or testimonial purposes.
• MentorHood may reproduce such materials in digital, print, or audiovisual advertising, provided that such use is not misleading or defamatory.
• Users waive, to the maximum extent permitted by law, any moral rights or publicity claims related to such use, while retaining ownership of the underlying material.

Where moral rights cannot be waived (as in certain jurisdictions), the User agrees not to assert them against MentorHood in connection with lawful use consistent with these Terms.

14.6 Persistence, Retention, and Archival

MentorHood may retain copies of User Content and related data for up to 100 years after account termination, or longer if required by law, audit standards, or legitimate business interests such as fraud prevention, dispute resolution, or advertising record-keeping.

Retention does not imply continued publication or visibility of such content.

MentorHood may anonymize or aggregate retained content for analytical or statistical purposes without additional consent.

14.7 No Obligation to Store or Publish

MentorHood provides no guarantee of continuous availability, visibility, or storage of User Content.

MentorHood may delete, archive, or limit visibility at any time, with or without notice, and shall not be liable for loss, deletion, or corruption of data.

Users are responsible for maintaining independent backups of all materials they wish to preserve.

14.8 Termination of License

The license granted herein is irrevocable for historical, promotional, and legal purposes, but MentorHood may, at its discretion, cease using specific User Content upon verified written request if such use is no longer operationally necessary or if required by law.

Termination of a User account does not affect MentorHood's right to retain or use content already published or incorporated into prior marketing or media materials.

15.1 Incorporation of Privacy Policy

All personal data processing related to the use of www.mentorhoodlatam.com (the "Platform") is governed by the MentorHood Privacy Policy, available at https://www.mentorhoodlatam.com/privacy-policy, which forms an integral and binding part of these Terms and Conditions.

By accepting these Terms, Users acknowledge that they have read, understood, and agreed to the Privacy Policy in its entirety.

In the event of any inconsistency between the two, the provisions of the Privacy Policy shall prevail regarding data processing matters.

15.2 Purpose and Lawful Basis of Processing

MentorHood, operated by GreenChain Holdings LLC ("GreenChain"), collects, uses, stores, and processes personal data solely to operate, maintain, and improve the Platform's functionality and user experience.

Processing occurs under the following lawful bases, consistent with the General Data Protection Regulation (GDPR), Lei Geral de Proteção de Dados (LGPD), and California Consumer Privacy Act (CCPA):

• Consent — for account creation, communications, and marketing.
• Contractual necessity — to enable transactions, payments, or services between Mentors (User Type A) and Members (User Type B).
• Legitimate interest — to ensure security, fraud prevention, analytics, and personalized recommendations.
• Legal obligation — where processing is required by law, regulation, or judicial order.

Users may withdraw consent at any time, but such withdrawal does not affect processing lawfully carried out prior to withdrawal and may restrict Platform functionality.

MentorHood may collect and process the following categories of personal and behavioral data:

• Identification and contact data: name, email, phone, nationality, and professional details;
• Transactional data: purchases, bookings, and payment history;
• Behavioral and usage data: navigation history, clicks, search preferences, and engagement with content;
• Technical data: IP address, browser, device, and session metadata;
• Profile and marketing data: interests, skills, demographics, or publicly available professional information.

This information may be used to:

• Deliver and improve Platform functionality and customer experience;
• Personalize recommendations, search results, and content visibility;
• Conduct analytics, system optimization, and performance measurement;
• Provide Mentors or partner organizations with aggregated or anonymized insights to identify whether a User is a potential fit or "target client" for their services, events, or products; and
• Develop or refine internal artificial intelligence and recommendation models.

Users expressly consent to such processing by registering or maintaining an account.

15.4 Data Sharing, Transfers, and Sub-Processors

MentorHood may share personal data with carefully selected service providers, processors, or sub-processors, including:

• Hosting providers, analytics services, CRM platforms, email and messaging tools, marketing agencies, and payment processors.

All such entities operate under written agreements ensuring adequate data protection measures consistent with international standards.

Data may be transferred internationally, including to jurisdictions outside the User's country of residence.

Where required, such transfers rely on appropriate safeguards, including Standard Contractual Clauses (SCCs) or equivalent instruments recognized by applicable authorities.

MentorHood may also share anonymized or aggregated datasets with commercial partners or mentors for market analytics or business development purposes.

Such datasets do not identify individual users.

15.5 Security Commitments and Disclaimer of Liability

MentorHood does not sell personal data nor permit third-party advertising access to AI inputs or outputs.

MentorHood employs commercially reasonable administrative, technical, and organizational measures to protect user information against loss, theft, misuse, unauthorized access, alteration, or destruction.

However, Users expressly acknowledge and agree that:

• No digital system, server, or transmission over the Internet is completely secure;
• MentorHood does not guarantee absolute data security or confidentiality;
• MentorHood shall not be liable for any unauthorized access, hacking, breach, interception, or disclosure of data beyond its reasonable control; and
• The User assumes all risk associated with transmitting data online and agrees to immediately notify MentorHood of any suspected compromise.

MentorHood will act in good faith to investigate and, where required by law, notify affected Users or authorities, but makes no guarantee of recovery, prevention, or compensation for incidents.

15.6 Data Subject Rights (Access, Rectification, Deletion, Portability)

In compliance with GDPR (EU/UK), LGPD (Brazil), and CCPA (California), Users have the following rights with respect to their personal data:

• Access — to request confirmation of processing and access to their personal data;
• Rectification — to correct or update inaccurate or incomplete information;
• Deletion ("Right to be Forgotten") — to request deletion, subject to legal or contractual obligations;
• Portability — to receive a copy of their data in a structured, machine-readable format;
• Restriction or objection — to oppose certain processing activities (e.g., marketing or profiling); and
• Consent withdrawal — to revoke authorization for non-essential processing.

Requests shall be directed to DPO/CONTACT_EMAIL, with sufficient identifying information for verification.

MentorHood will use commercially reasonable efforts to respond within 30 calendar days, extendable as permitted by law for complex or high-volume requests.

15.7 Retention and Deletion

MentorHood retains personal data only for as long as necessary to fulfill operational, contractual, legal, or regulatory purposes — typically aligned with active account duration plus a reasonable archival period for backup, audit, and compliance.

Upon closure or deletion requests, data may remain stored in secure archives for dispute resolution, anti-fraud, or legal retention obligations.

15.8 Integration with Other Policies

This Section operates jointly with:

• Section 16 (Security & Integrity of Systems) for technical measures; and
• Section 20 (Cookies, Marketing & Advertising) for tracking and behavioral personalization.

16.1 Security Measures and Best Practices

MentorHood, operated by GreenChain Holdings LLC ("GreenChain"), implements commercially reasonable administrative, technical, and organizational measures to protect the confidentiality, integrity, and availability of data and systems associated with www.mentorhoodlatam.com (the "Platform").

These measures include, without limitation:

• Encryption of data in transit and at rest using industry-standard protocols;
• Regular security assessments, vulnerability scanning, and penetration testing;
• Access controls, authentication mechanisms, and role-based permissions;
• Network security, firewalls, and intrusion detection systems;
• Secure coding practices and regular software updates;
• Employee training and awareness programs; and
• Incident response procedures and business continuity planning.

However, Users acknowledge that no security system is infallible, and MentorHood makes no guarantee of absolute security or protection against all threats.

16.2 User Security Responsibilities

Users are responsible for maintaining the security of their accounts and devices, including:

• Using strong, unique passwords and enabling multi-factor authentication where available;
• Keeping their devices, browsers, and software updated with the latest security patches;
• Not sharing account credentials or allowing unauthorized access to their accounts;
• Immediately reporting any suspected security incidents or unauthorized access;
• Using secure networks and avoiding public Wi-Fi for sensitive transactions; and
• Being cautious of phishing attempts, suspicious links, or fraudulent communications.

Users shall be solely responsible for any loss or damage resulting from their failure to maintain adequate security measures.

16.3 Incident Detection and Response

MentorHood maintains procedures for detecting, assessing, and responding to security incidents, including:

• Continuous monitoring of systems and networks for suspicious activity;
• Automated alerts and manual review processes for potential threats;
• Incident classification and prioritization based on severity and impact;
• Containment, eradication, and recovery procedures;
• Documentation and forensic analysis of security events; and
• Post-incident review and improvement of security measures.

MentorHood will use commercially reasonable efforts to respond to security incidents promptly and effectively.

16.4 Breach Notification and Communication

In the event of a confirmed security breach that may affect User data, MentorHood will:

• Assess the scope and impact of the incident within 72 hours of discovery;
• Notify affected Users and relevant authorities as required by applicable law;
• Provide information about the nature of the breach, data involved, and steps taken;
• Offer guidance on protective measures Users can take;
• Coordinate with law enforcement and regulatory bodies as appropriate; and
• Implement additional security measures to prevent similar incidents.

Notification will be provided through email, Platform notifications, or other appropriate means, subject to legal requirements and operational constraints.

16.5 Third-Party Security and Sub-Processors

MentorHood works with carefully selected third-party service providers and sub-processors that maintain appropriate security standards.

All such entities are required to:

• Implement security measures consistent with industry best practices;
• Comply with applicable data protection and privacy regulations;
• Provide regular security assessments and compliance reports;
• Notify MentorHood of any security incidents affecting shared data; and
• Cooperate with incident response and forensic investigations.

However, MentorHood does not guarantee the security practices of third parties and shall not be liable for breaches caused by sub-processors.

16.6 Security Testing and Vulnerability Disclosure

MentorHood encourages responsible disclosure of security vulnerabilities through its designated security contact.

Users who discover potential security issues should:

• Report findings promptly and confidentially to security@mentorhoodlatam.com;
• Provide detailed information about the vulnerability and potential impact;
• Allow reasonable time for MentorHood to investigate and remediate issues;
• Not exploit vulnerabilities or access data beyond what is necessary for testing;
• Not publicly disclose vulnerabilities until MentorHood has had opportunity to address them; and
• Cooperate with MentorHood's security team in resolving identified issues.

MentorHood may offer recognition or rewards for valid security reports at its discretion.

16.7 Limitations and Disclaimers

Users acknowledge and agree that:

• No security system can provide absolute protection against all threats;
• MentorHood's security measures are designed to be commercially reasonable, not foolproof;
• Users assume risk for any loss or damage resulting from security incidents;
• MentorHood shall not be liable for security breaches caused by factors beyond its reasonable control;
• Users are responsible for implementing their own security measures and backups; and
• MentorHood may suspend or restrict access during security investigations or incidents.

These limitations apply to the fullest extent permitted by applicable law.

17.1 AI Tools and Features

MentorHood may provide access to artificial intelligence tools, features, and services (collectively, "AI Tools") designed to enhance the user experience, provide recommendations, and facilitate learning and mentorship activities.

These AI Tools may include, without limitation:

• Intelligent matching algorithms for mentors and members;
• Personalized content recommendations and learning paths;
• Automated scheduling and calendar management;
• Natural language processing for search and communication;
• Analytics and insights generation;
• Chatbots and virtual assistants; and
• Content generation and editing tools.

All AI Tools are provided "as is" and "as available" without warranty of any kind.

17.2 Acceptable Use of AI Tools

Users may use AI Tools solely for lawful purposes consistent with these Terms and applicable law.

Users shall not:

• Use AI Tools to generate, distribute, or promote illegal, harmful, or inappropriate content;
• Attempt to reverse engineer, modify, or exploit AI algorithms or models;
• Use AI Tools to impersonate others or create misleading or deceptive content;
• Submit sensitive personal information or confidential data to AI Tools;
• Use AI Tools for commercial purposes outside the Platform without authorization;
• Attempt to circumvent safety measures or content filters; or
• Use AI Tools in ways that violate intellectual property rights or privacy laws.

Violation of these restrictions may result in immediate suspension or termination of access to AI Tools.

17.3 AI-Generated Content and Outputs

Users acknowledge that AI-generated content, recommendations, and outputs are:

• Generated by automated systems and may contain errors, biases, or inaccuracies;
• Not guaranteed to be accurate, complete, or appropriate for all users;
• Subject to limitations and constraints of the underlying AI models;
• Not a substitute for professional advice, judgment, or human expertise;
• Intended for informational purposes only; and
• Not endorsed or verified by MentorHood unless explicitly stated.

Users are responsible for evaluating and validating AI-generated content before relying on it for important decisions.

17.4 Data Processing and AI Training

MentorHood may process User data to train, improve, and optimize AI Tools, subject to applicable privacy laws and these Terms.

This processing may include:

• Analyzing usage patterns and preferences to improve recommendations;
• Training machine learning models on anonymized or aggregated data;
• Conducting research and development to enhance AI capabilities;
• Testing and validating AI performance and accuracy; and
• Implementing safety measures and content filtering.

Users consent to such processing by using AI Tools, subject to their privacy rights under Section 15.

17.5 Intellectual Property and AI Outputs

Users retain ownership of their input data and content submitted to AI Tools.

However, MentorHood retains all rights in and to:

• AI models, algorithms, and underlying technology;
• Training data and datasets used to develop AI Tools;
• AI-generated outputs and derivative works;
• Improvements and modifications to AI systems; and
• Analytics and insights derived from AI usage.

Users may not claim ownership or rights in AI-generated content or attempt to extract or reproduce AI models.

17.6 Limitations and Disclaimers

MentorHood makes no representations or warranties regarding AI Tools, including:

• Accuracy, reliability, or completeness of AI outputs;
• Absence of bias, discrimination, or harmful content;
• Compatibility with all devices, browsers, or systems;
• Continuous availability or uninterrupted operation;
• Protection against misuse or exploitation; or
• Compliance with all applicable laws or regulations.

Users assume all risk associated with using AI Tools and shall not hold MentorHood liable for any consequences thereof.

17.7 Updates and Modifications

MentorHood may update, modify, or discontinue AI Tools at any time without notice.

Users acknowledge that AI Tools are experimental and may change significantly over time, potentially affecting functionality or outputs.

18.1 General Standards of Conduct

All Users of www.mentorhoodlatam.com (the "Platform") are expected to maintain high standards of professional and personal conduct that promote a positive, inclusive, and respectful community environment.

Users shall:

• Treat all community members with respect, dignity, and professionalism;
• Communicate clearly, honestly, and constructively;
• Respect diverse perspectives, backgrounds, and experiences;
• Maintain confidentiality of sensitive information shared in mentorship relationships;
• Follow applicable laws and regulations in all interactions;
• Report inappropriate behavior or content to MentorHood support; and
• Contribute positively to the learning and growth of others.

These standards apply to all Platform interactions, including messages, sessions, events, and public forums.

18.2 Prohibited Conduct and Activities

Users are strictly prohibited from engaging in any of the following activities:

• Harassment and Abuse: Bullying, intimidation, threats, or any form of harassment based on race, gender, religion, nationality, sexual orientation, disability, or other protected characteristics;
• Discrimination: Treating others unfairly or excluding them based on protected characteristics;
• Inappropriate Content: Sharing sexually explicit, violent, offensive, or otherwise inappropriate material;
• Spam and Solicitation: Unsolicited commercial messages, promotional content, or repetitive communications;
• Fraud and Misrepresentation: Providing false information, impersonating others, or misrepresenting qualifications or services;
• Privacy Violations: Sharing personal information of others without consent or violating privacy expectations;
• Intellectual Property Infringement: Using copyrighted material without permission or claiming others' work as your own;
• Illegal Activities: Any conduct that violates applicable laws or regulations;
• Platform Abuse: Attempting to circumvent security measures, exploit vulnerabilities, or misuse Platform features;
• Professional Misconduct: Unethical behavior, conflicts of interest, or violation of professional standards; and
• Disruptive Behavior: Actions that interfere with others' use of the Platform or create a hostile environment.

Violation of these prohibitions may result in immediate suspension or termination of account access.

18.3 Content Standards and Guidelines

All content posted, shared, or transmitted through the Platform must:

• Be accurate, truthful, and not misleading;
• Respect intellectual property rights and provide proper attribution;
• Be relevant to mentorship, learning, or professional development;
• Maintain appropriate tone and language for a professional environment;
• Not contain confidential or proprietary information without authorization;
• Comply with applicable laws and regulations; and
• Respect the privacy and dignity of all individuals.

MentorHood reserves the right to remove or modify content that violates these standards.

18.4 Reporting and Enforcement

Users are encouraged to report violations of these conduct standards through:

• Platform reporting tools and mechanisms;
• Direct communication with MentorHood support at soporte@mentorhoodlatam.com;
• Emergency reporting for serious violations or safety concerns; and
• Anonymous reporting options where available.

MentorHood will investigate all reports promptly and take appropriate action, which may include:

• Warning or educational interventions;
• Content removal or modification;
• Temporary or permanent account restrictions;
• Suspension or termination of access; and
• Cooperation with law enforcement for serious violations.

Enforcement actions are at MentorHood's sole discretion and not subject to appeal.

18.5 Mentorship-Specific Conduct

Mentors and Members have additional responsibilities in their professional relationships:

• Mentors shall: Provide accurate information about their qualifications, maintain professional boundaries, respect confidentiality, and deliver services as promised;
• Members shall: Be respectful of mentors' time and expertise, provide honest feedback, and maintain appropriate professional relationships;
• Both parties shall: Communicate clearly about expectations, respect each other's boundaries, and resolve conflicts professionally;
• Confidentiality: Maintain the privacy of sensitive information shared during mentorship sessions; and
• Professional Boundaries: Maintain appropriate professional relationships and avoid conflicts of interest.

Violations of mentorship-specific conduct standards may result in restrictions on mentorship activities.

18.6 Consequences of Violations

Violations of these conduct standards may result in:

• Immediate removal of violating content;
• Warning notifications and educational interventions;
• Temporary restrictions on Platform features or activities;
• Suspension of account access for specified periods;
• Permanent termination of account and Platform access;
• Reporting to relevant authorities for serious violations; and
• Legal action where appropriate.

The severity of consequences depends on the nature and frequency of violations.

18.7 Appeals and Dispute Resolution

Users may request review of enforcement actions through MentorHood's support channels.

However, MentorHood's decisions regarding conduct violations are final and not subject to external appeal or arbitration.

19.1 Intellectual Property Rights Protection

MentorHood respects intellectual property rights and provides a mechanism for rights holders to report alleged infringements of their copyrights, trademarks, or other intellectual property rights.

This process is designed to comply with applicable laws, including the Digital Millennium Copyright Act (DMCA) and similar legislation in other jurisdictions.

MentorHood will respond promptly to valid takedown notices and take appropriate action to address intellectual property violations.

19.2 Takedown Notice Requirements

To submit a valid takedown notice, the rights holder or their authorized representative must provide:

• Identification: Clear identification of the copyrighted work or intellectual property allegedly infringed;
• Location: Specific identification of the allegedly infringing material and its location on the Platform;
• Contact Information: Complete contact information including name, address, phone number, and email;
• Good Faith Statement: A statement that the complainant has a good faith belief that the use is not authorized by the rights holder, its agent, or the law;
• Accuracy Statement: A statement that the information in the notice is accurate and that the complainant is authorized to act on behalf of the rights holder;
• Signature: Physical or electronic signature of the person authorized to act on behalf of the rights holder; and
• Supporting Documentation: Any additional evidence or documentation supporting the claim.

Incomplete or invalid notices may not be processed.

19.3 Takedown Notice Submission

Takedown notices must be submitted to MentorHood's designated agent at:

• Email: legal@mentorhoodlatam.com
• Subject Line: "DMCA Takedown Notice" or "Intellectual Property Takedown Notice"
• Include all required information as specified in Section 19.2

MentorHood will acknowledge receipt of valid notices within 48 hours and process them according to applicable legal requirements.

19.4 Response to Takedown Notices

Upon receipt of a valid takedown notice, MentorHood will:

• Review the notice for completeness and validity;
• Remove or disable access to the allegedly infringing material;
• Notify the user who posted the material of the takedown;
• Provide information about the counter-notification process;
• Maintain records of the takedown action; and
• Cooperate with law enforcement or legal proceedings as required.

MentorHood's response time will comply with applicable legal requirements, typically within 24-48 hours for valid notices.

19.5 Counter-Notification Process

Users who believe their content was wrongfully removed may submit a counter-notification containing:

• Identification: Clear identification of the material that was removed and its location before removal;
• Good Faith Statement: A statement under penalty of perjury that the user has a good faith belief that the material was removed due to mistake or misidentification;
• Consent to Jurisdiction: Consent to the jurisdiction of the federal court in the user's district or the district where MentorHood is located;
• Contact Information: Complete contact information including name, address, phone number, and email;
• Signature: Physical or electronic signature; and
• Supporting Documentation: Any evidence supporting the user's claim of rightful use.

Counter-notifications must be submitted within 10 business days of the takedown notice.

19.6 Restoration of Content

Upon receipt of a valid counter-notification, MentorHood will:

• Review the counter-notification for completeness and validity;
• Notify the original complainant of the counter-notification;
• Restore the material within 10-14 business days unless the complainant files legal action;
• Maintain records of the counter-notification process; and
• Provide information about the complainant's right to pursue legal action.

Content will not be restored if the complainant provides evidence of legal action within the restoration period.

19.7 Repeat Infringer Policy

MentorHood maintains a policy regarding repeat infringers:

• Users who receive multiple valid takedown notices may be subject to account restrictions;
• Repeat infringers may have their accounts suspended or terminated;
• MentorHood will consider the totality of circumstances in making enforcement decisions;
• Users may appeal repeat infringer designations through the support process; and
• MentorHood reserves the right to implement additional measures to prevent repeat infringement.

The repeat infringer policy applies to all types of intellectual property violations.

19.8 Limitations and Disclaimers

Users acknowledge that:

• MentorHood is not responsible for determining the validity of intellectual property claims;
• Takedown notices and counter-notifications are between the parties involved;
• MentorHood's role is limited to providing the takedown mechanism;
• Users are responsible for their own legal representation and costs;
• MentorHood may be required to comply with court orders or legal proceedings; and
• MentorHood's actions under this policy do not constitute legal advice or representation.

Users should consult with legal counsel for advice on intellectual property matters.

20.1 Use of Cookies and Tracking Technologies

MentorHood uses cookies, web beacons, pixels, and similar tracking technologies (collectively, "Cookies") to enhance user experience, analyze Platform usage, and provide personalized content and services.

These technologies may include:

• Essential Cookies: Required for basic Platform functionality, security, and user authentication;
• Analytics Cookies: Used to understand user behavior, preferences, and Platform performance;
• Marketing Cookies: Used to deliver targeted advertisements and measure advertising effectiveness;
• Preference Cookies: Used to remember user settings and preferences;
• Social Media Cookies: Used for social media integration and sharing features; and
• Third-Party Cookies: Set by external services and partners for various purposes.

Users can control cookie preferences through browser settings, though disabling certain cookies may affect Platform functionality.

20.2 Marketing Communications and Consent

MentorHood may send marketing communications, including:

• Newsletters and updates about Platform features and services;
• Promotional offers and special discounts;
• Event announcements and invitations;
• Educational content and resources;
• Partner offers and third-party promotions; and
• Surveys and feedback requests.

Users may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in email communications;
• Updating preferences in their account settings;
• Contacting MentorHood support; or
• Responding to opt-out requests in text messages.

Opting out of marketing communications does not affect essential Platform notifications or transactional messages.

20.3 Targeted Advertising and Personalization

MentorHood may use user data to provide targeted advertising and personalized content, including:

• Displaying relevant mentor recommendations and service offerings;
• Showing personalized content based on user interests and behavior;
• Delivering targeted advertisements from third-party partners;
• Creating custom user experiences and interfaces;
• Providing location-based services and recommendations; and
• Analyzing user preferences to improve Platform features.

Users can control personalization settings through their account preferences, though some personalization may be necessary for basic Platform functionality.

20.4 Third-Party Advertising and Partnerships

MentorHood may work with third-party advertisers and partners to display advertisements and promotional content.

These partnerships may involve:

• Displaying advertisements from external advertisers;
• Sharing anonymized user data for advertising purposes;
• Integrating third-party advertising networks and platforms;
• Providing co-branded content and services;
• Conducting joint marketing campaigns and promotions; and
• Measuring advertising effectiveness and user engagement.

Third-party advertisers are responsible for their own privacy practices and compliance with applicable laws.

20.5 Data Sharing for Marketing Purposes

MentorHood may share user data with marketing partners and service providers for:

• Delivering targeted advertisements and promotional content;
• Analyzing user behavior and preferences;
• Conducting market research and surveys;
• Providing customer support and service improvements;
• Measuring advertising effectiveness and ROI; and
• Complying with legal and regulatory requirements.

Data sharing is subject to:

• User consent and privacy preferences;
• Applicable data protection laws and regulations;
• Written agreements with third-party partners;
• Data minimization and purpose limitation principles; and
• User rights to opt out or withdraw consent.

Users can control data sharing preferences through their account settings and privacy controls.

20.6 User Rights and Controls

Users have the right to:

• Opt out of marketing communications and targeted advertising;
• Control cookie preferences and tracking settings;
• Access and update their personal information;
• Request deletion of their data subject to legal requirements;
• Withdraw consent for data processing at any time;
• Receive information about data sharing and marketing practices;
• File complaints with relevant data protection authorities; and
• Request copies of their data in portable formats.

These rights are subject to applicable laws and may be limited by legitimate business interests or legal obligations.

20.7 Compliance and Legal Requirements

MentorHood's marketing and advertising practices comply with applicable laws and regulations, including:

• General Data Protection Regulation (GDPR) and similar privacy laws;
• CAN-SPAM Act and other anti-spam legislation;
• Children's Online Privacy Protection Act (COPPA);
• Telephone Consumer Protection Act (TCPA);
• Industry self-regulatory codes and standards; and
• Local advertising and marketing regulations.

MentorHood regularly reviews and updates its practices to ensure continued compliance.

20.8 Changes to Marketing Practices

MentorHood may update its marketing and advertising practices from time to time.

Users will be notified of material changes through Platform notifications, email, or other appropriate means, and may be required to provide renewed consent for certain activities.

21.1 Right to Suspend or Terminate

GreenChain Holdings LLC ("GreenChain"), operating MentorHood, reserves the absolute and unconditional right to suspend, restrict, or terminate any User's access to www.mentorhoodlatam.com (the "Platform") at any time, with or without notice, for any reason or no reason.

This includes, without limitation, suspension or termination for:

• Violation of these Terms and Conditions or any incorporated policies;
• Fraudulent, illegal, or unauthorized use of the Platform;
• Misrepresentation of identity, qualifications, or services;
• Harassment, abuse, or inappropriate conduct toward other Users;
• Intellectual property infringement or unauthorized content sharing;
• Security breaches or attempts to compromise Platform integrity;
• Excessive chargebacks, payment disputes, or financial irregularities;
• Non-compliance with verification requirements or legal obligations;
• Spam, solicitation, or commercial activities outside authorized channels;
• Any conduct that poses risk to MentorHood, other Users, or third parties; and
• Business decisions, operational changes, or Platform modifications.

MentorHood's decision to suspend or terminate is final and not subject to appeal or arbitration.

21.2 Immediate Suspension and Emergency Measures

MentorHood may immediately suspend or restrict access without prior notice in cases involving:

• Suspected fraud, identity theft, or financial crimes;
• Security breaches or unauthorized access attempts;
• Threats, harassment, or safety concerns;
• Illegal activities or content;
• System abuse or technical exploitation;
• Regulatory violations or legal compliance issues;
• Payment processor restrictions or banking issues; and
• Any situation requiring immediate action to protect Users or Platform integrity.

Emergency suspensions may be implemented automatically by systems or manually by authorized personnel.

21.3 Account Freezes and Payment Holds

MentorHood may freeze accounts or hold payments in the following circumstances:

• Investigation Period: During review of suspicious activities or policy violations;
• Dispute Resolution: While resolving conflicts between Users or payment issues;
• Compliance Review: During verification of identity, tax status, or regulatory compliance;
• Security Assessment: Following security incidents or breach investigations;
• Legal Proceedings: When required by court order, subpoena, or regulatory action;
• Payment Processor Actions: Due to restrictions imposed by financial institutions;
• Risk Management: To prevent potential losses or fraudulent activities; and
• Operational Issues: During system maintenance or technical problems.

Freezes and holds may be temporary or permanent, depending on the circumstances and resolution of underlying issues.

21.4 Notice and Communication

When possible, MentorHood will provide notice of suspension or termination through:

• Email to the User's registered address;
• Platform notifications or in-app messages;
• Account dashboard alerts or status updates;
• Direct communication from support staff; and
• Public announcements for widespread policy changes.

However, MentorHood is not obligated to provide notice in cases involving:

• Emergency security situations;
• Legal requirements or court orders;
• Fraudulent or illegal activities;
• System abuse or technical violations;
• Payment processor restrictions; or
• Any situation where notice could compromise security or investigation.

Users are responsible for maintaining current contact information and checking their accounts regularly.

21.5 Consequences of Suspension or Termination

Upon suspension or termination, Users will lose access to:

• Platform features, services, and content;
• Account data, messages, and communication tools;
• Mentorship sessions, bookings, and scheduled activities;
• Payment processing and financial transactions;
• Community forums, events, and networking opportunities;
• Support services and customer assistance;
• Any pending or future benefits or rewards; and
• Access to third-party integrations or partner services.

Additionally:

• Outstanding payments may be held or forfeited;
• User content may be removed or archived;
• Account data may be retained for legal or compliance purposes;
• Users may be prohibited from creating new accounts;
• Legal action may be pursued for violations; and
• Information may be shared with law enforcement or regulatory authorities.

These consequences apply regardless of the reason for suspension or termination.

21.6 Appeal Process and Review

Users may request review of suspension or termination decisions by:

• Submitting a written appeal to soporte@mentorhoodlatam.com;
• Providing detailed explanation of circumstances and evidence;
• Including relevant documentation or supporting materials;
• Requesting specific relief or resolution; and
• Cooperating with any investigation or review process.

MentorHood will review appeals in good faith but:

• No guarantee of reversal or restoration;
• Review process may take 30-90 days;
• Additional information may be requested;
• Decisions are final and not subject to further appeal;
• Appeal does not prevent legal action or other consequences; and
• MentorHood may implement additional restrictions during review.

Users are responsible for any costs associated with appeals or legal proceedings.

21.7 Data Retention and Deletion

Following suspension or termination, MentorHood may:

• Retain account data for legal, compliance, or audit purposes;
• Archive communications and transaction records;
• Preserve evidence of violations or misconduct;
• Maintain records required by law or regulation;
• Use data for fraud prevention or security purposes;
• Share information with authorities or third parties as required;
• Delete or anonymize data after retention periods expire; and
• Refuse requests for data deletion during active investigations.

Data retention is subject to applicable privacy laws and MentorHood's legitimate business interests.

21.8 Reinstatement and New Accounts

MentorHood may, at its sole discretion, consider reinstatement requests for:

• Users who demonstrate resolution of underlying issues;
• Cases involving mistaken identity or false accusations;
• Users who provide satisfactory explanations or evidence;
• Individuals who complete required remediation or training;
• Users who agree to additional terms or restrictions; and
• Cases where reinstatement serves legitimate business purposes.

However:

• Reinstatement is not guaranteed and may be denied;
• New account creation may be prohibited;
• Additional verification or compliance may be required;
• Restricted access or monitoring may be imposed;
• Previous violations may affect future eligibility; and
• Reinstatement does not restore lost data or benefits.

Users attempting to circumvent suspensions by creating new accounts may face permanent bans.

22.1 General Limitation of Liability

To the fullest extent permitted by applicable law, GreenChain Holdings LLC ("GreenChain"), its affiliates, officers, directors, employees, agents, and representatives (collectively, "MentorHood") shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Use of or inability to use www.mentorhoodlatam.com (the "Platform");
• Any content, information, or materials obtained through the Platform;
• Mentorship services, advice, or guidance provided by Users;
• Transactions, payments, or financial arrangements between Users;
• Technical failures, interruptions, or system downtime;
• Security breaches, data loss, or unauthorized access;
• Third-party services, integrations, or external websites;
• User-generated content or communications;
• AI tools, recommendations, or automated systems;
• Events, workshops, or community activities;
• Changes to Platform features or availability;
• Suspension, termination, or restriction of access;
• Any other matter relating to the Platform or these Terms.

This limitation applies regardless of the legal theory, whether in contract, tort, strict liability, or otherwise.

22.2 Cap on Monetary Damages

In no event shall MentorHood's total liability to any User exceed the greater of:

• The amount paid by the User to MentorHood in the twelve (12) months preceding the claim; or
• One hundred dollars ($100.00) USD.

This cap applies to all claims, whether arising from a single incident or multiple related incidents, and regardless of the number of legal theories asserted.

Users acknowledge that this limitation reflects the allocation of risk between the parties and is a material consideration for MentorHood's provision of the Platform.

22.3 Exclusions from Limitation

The limitations in this Section do not apply to:

• Liability for death or personal injury caused by negligence;
• Liability for fraud or fraudulent misrepresentation;
• Liability for gross negligence or willful misconduct;
• Liability that cannot be excluded or limited under applicable law;
• Indemnification obligations under Section 23;
• Intellectual property infringement claims;
• Violations of data protection or privacy laws; and
• Any liability arising from MentorHood's breach of its core obligations under these Terms.

These exclusions are limited to the extent permitted by applicable law and do not expand MentorHood's liability beyond what is legally required.

22.4 User Assumption of Risk

Users acknowledge and agree that:

• They use the Platform at their own risk and discretion;
• MentorHood provides an intermediary service and does not control User interactions;
• All mentorship, advice, and services are provided by independent Users;
• MentorHood does not guarantee the quality, accuracy, or effectiveness of any services;
• Users are responsible for evaluating and verifying other Users' qualifications;
• Financial transactions and business relationships are between Users;
• MentorHood is not responsible for User decisions or their consequences;
• Platform features may change or be discontinued at any time;
• Technical issues and system failures may occur;
• Security breaches and data loss are possible risks; and
• Users should maintain appropriate insurance and legal protections.

Users assume all risks associated with Platform use and interactions with other Users.

22.5 Third-Party Services and Content

MentorHood is not responsible for:

• Third-party websites, services, or applications linked to or integrated with the Platform;
• Content, products, or services provided by external partners or advertisers;
• Payment processing, banking, or financial services;
• Hosting, cloud services, or infrastructure providers;
• Analytics, marketing, or communication tools;
• AI models, algorithms, or data sources from external providers;
• Legal, tax, or professional advice from third parties;
• Events, workshops, or activities organized by external entities;
• Any actions or omissions of third-party service providers; and
• Compliance with laws or regulations applicable to third-party services.

Users interact with third-party services at their own risk and subject to applicable terms and conditions.

22.6 Force Majeure and Uncontrollable Events

MentorHood shall not be liable for any failure or delay in performance due to:

• Natural disasters, acts of God, or extreme weather events;
• War, terrorism, civil unrest, or political instability;
• Government actions, regulations, or legal restrictions;
• Pandemics, health emergencies, or public health measures;
• Cyber attacks, security breaches, or technical failures;
• Power outages, network failures, or infrastructure problems;
• Labor disputes, strikes, or supply chain disruptions;
• Economic crises, market volatility, or financial instability;
• Third-party service failures or provider issues;
• Any other circumstances beyond MentorHood's reasonable control.

These events may result in temporary or permanent service interruptions without liability.

22.7 Jurisdictional Variations

The limitations in this Section may vary by jurisdiction based on applicable law:

• Some jurisdictions may not allow certain liability limitations;
• Consumer protection laws may provide additional rights;
• Statutory warranties may not be disclaimable;
• Liability caps may be subject to legal minimums;
• Certain exclusions may not be enforceable;
• Users may have additional remedies under local law; and
• Dispute resolution procedures may vary by jurisdiction.

Users should consult local legal counsel to understand their rights and remedies under applicable law.

22.8 Survival and Continuing Effect

The limitations in this Section shall:

• Survive termination of these Terms and User accounts;
• Apply to all claims regardless of when they arose;
• Cover both past and future damages;
• Apply to all Users, including former Users;
• Remain effective regardless of changes to these Terms;
• Cover all legal theories and causes of action; and
• Be enforceable to the fullest extent permitted by law.

These limitations are fundamental to the agreement between Users and MentorHood.

23.1 User Indemnification Obligation

Each User agrees to indemnify, defend, and hold harmless GreenChain Holdings LLC ("GreenChain"), its affiliates, officers, directors, employees, agents, and representatives (collectively, "MentorHood") from and against any and all claims, demands, actions, suits, proceedings, judgments, damages, losses, costs, expenses, and liabilities (including reasonable attorney's fees and court costs) arising from or related to:

• The User's use of www.mentorhoodlatam.com (the "Platform") or violation of these Terms;
• The User's violation of any applicable law, regulation, or third-party right;
• The User's infringement of intellectual property rights or other proprietary rights;
• The User's provision of false, misleading, or inaccurate information;
• The User's violation of privacy rights or data protection laws;
• The User's harassment, abuse, or inappropriate conduct toward other Users;
• The User's failure to comply with verification or compliance requirements;
• The User's violation of professional standards or ethical obligations;
• The User's breach of confidentiality or non-disclosure obligations;
• The User's violation of tax, employment, or regulatory requirements;
• The User's participation in illegal activities or fraudulent schemes;
• The User's misuse of Platform features or circumvention of security measures;
• The User's violation of community standards or acceptable use policies;
• The User's failure to maintain adequate insurance or legal protections;
• Any other wrongful act or omission by the User.

This indemnification obligation applies regardless of whether the claim is based on contract, tort, strict liability, or any other legal theory.

23.2 Scope of Indemnification

The User's indemnification obligation includes:

• Defense Costs: All reasonable attorney's fees, court costs, and litigation expenses;
• Settlement Costs: Any amounts paid to settle claims or resolve disputes;
• Judgment Amounts: Any damages, penalties, or awards imposed by courts or arbitrators;
• Regulatory Fines: Any penalties or sanctions imposed by government agencies;
• Investigation Costs: Expenses related to investigating claims or compliance issues;
• Remediation Costs: Costs of correcting violations or implementing compliance measures;
• Business Interruption: Losses resulting from Platform disruptions or restrictions;
• Reputation Damage: Costs of addressing negative publicity or brand harm;
• Third-Party Claims: Claims brought by other Users, customers, or third parties;
• Cross-Border Issues: Costs related to international legal proceedings or compliance;
• Technology Costs: Expenses for system modifications or security enhancements;
• Personnel Costs: Time and resources of MentorHood staff involved in defense;
• Expert Witness Fees: Costs of technical or legal experts;
• Appeal Costs: Expenses for appeals or post-judgment proceedings; and
• Collection Costs: Expenses for enforcing indemnification obligations.

The User's obligation to indemnify is not limited by any liability caps or exclusions in these Terms.

23.3 Defense and Control of Claims

MentorHood has the right to:

• Control the defense of any claim covered by this indemnification;
• Select legal counsel and experts of its choosing;
• Settle claims on terms it deems appropriate;
• Participate in any legal proceedings or investigations;
• Require the User to cooperate fully in defense efforts;
• Request additional information or documentation from the User;
• Impose reasonable conditions on the User's participation;
• Take any action necessary to protect its interests;
• Recover costs from the User regardless of the outcome; and
• Pursue multiple legal theories or remedies simultaneously.

The User must:

• Provide prompt notice of any claims or potential claims;
• Cooperate fully with MentorHood's defense efforts;
• Provide all relevant information and documentation;
• Make personnel available for interviews or depositions;
• Preserve relevant evidence and records;
• Not admit liability or make statements without MentorHood's consent;
• Comply with all reasonable requests and instructions;
• Maintain confidentiality of defense strategies; and
• Pay all costs and expenses as they become due.

Failure to cooperate may result in loss of indemnification rights and additional liability.

23.4 Insurance Requirements

Users are strongly encouraged to maintain appropriate insurance coverage, including:

• Professional Liability: Coverage for errors, omissions, or negligence in professional services;
• General Liability: Protection against bodily injury and property damage claims;
• Cyber Liability: Coverage for data breaches and security incidents;
• Errors and Omissions: Protection against professional mistakes or failures;
• Directors and Officers: Coverage for management decisions and corporate actions;
• Employment Practices: Protection against workplace-related claims;
• Product Liability: Coverage for products or services provided to customers;
• Intellectual Property: Protection against IP infringement claims;
• Regulatory Defense: Coverage for compliance and regulatory matters;
• International Coverage: Protection for cross-border activities; and
• Umbrella Coverage: Additional protection beyond primary policy limits.

MentorHood may require proof of insurance coverage and may request to be named as an additional insured.

23.5 Limitations and Exceptions

The User's indemnification obligation does not apply to:

• Claims arising solely from MentorHood's gross negligence or willful misconduct;
• Claims resulting from MentorHood's violation of applicable law;
• Claims arising from MentorHood's breach of these Terms;
• Claims for which MentorHood is solely responsible;
• Claims arising from MentorHood's failure to maintain adequate security;
• Claims resulting from MentorHood's violation of privacy rights;
• Claims arising from MentorHood's intellectual property infringement;
• Claims for which MentorHood has already been compensated;
• Claims arising from MentorHood's failure to comply with regulatory requirements;
• Claims resulting from MentorHood's violation of professional standards; and
• Any other claims for which MentorHood is primarily or solely liable.

These exceptions are limited to the extent permitted by applicable law and do not expand the User's liability.

23.6 Survival and Continuing Effect

The User's indemnification obligation shall:

• Survive termination of these Terms and User accounts;
• Apply to all claims regardless of when they arose;
• Cover both past and future claims;
• Apply to all Users, including former Users;
• Remain effective regardless of changes to these Terms;
• Apply to all legal theories and causes of action;
• Be enforceable to the fullest extent permitted by law;
• Cover claims arising from the User's use of the Platform;
• Apply regardless of the User's current status or relationship with MentorHood;
• Remain in effect for the full statute of limitations period; and
• Cover all costs and expenses incurred in enforcing this obligation.

This indemnification is a fundamental part of the agreement between Users and MentorHood.

23.7 Enforcement and Remedies

MentorHood may enforce its indemnification rights through:

• Legal proceedings in any court of competent jurisdiction;
• Arbitration or other alternative dispute resolution methods;
• Set-off against any amounts owed to the User;
• Withholding of payments or benefits;
• Suspension or termination of User accounts;
• Collection efforts and debt recovery procedures;
• Asset seizure or lien enforcement;
• Credit reporting or collection agency referral;
• International enforcement through applicable treaties;
• Any other legal or equitable remedies available under law.

MentorHood's failure to enforce any indemnification right does not waive its right to enforce such right in the future.

24.1 Definition of Force Majeure

"Force Majeure" means any event or circumstance beyond the reasonable control of GreenChain Holdings LLC ("GreenChain") or MentorHood that prevents or delays the performance of obligations under these Terms, including but not limited to:

• Natural Disasters: Earthquakes, floods, hurricanes, tornadoes, wildfires, tsunamis, or other acts of God;
• Pandemics and Health Emergencies: Disease outbreaks, public health crises, or government health measures;
• War and Conflict: Armed conflict, terrorism, civil unrest, or political instability;
• Government Actions: Changes in law, regulations, sanctions, or government restrictions;
• Infrastructure Failures: Power outages, network failures, or telecommunications disruptions;
• Cyber Attacks: Security breaches, hacking attempts, or malicious software attacks;
• Economic Crises: Financial market volatility, currency fluctuations, or economic instability;
• Labor Disputes: Strikes, lockouts, or other labor-related disruptions;
• Supply Chain Issues: Shortages, delays, or disruptions in essential supplies or services;
• Third-Party Failures: Service provider outages, payment processor issues, or partner disruptions;
• Legal Restrictions: Court orders, injunctions, or regulatory prohibitions;
• Technical Failures: Software bugs, hardware malfunctions, or system incompatibilities;
• Transportation Disruptions: Travel restrictions, transportation strikes, or logistics failures;
• Energy Crises: Fuel shortages, energy grid failures, or utility disruptions; and
• Any Other Event: Beyond the reasonable control of MentorHood that prevents performance.

Force Majeure events must be unforeseeable, unavoidable, and beyond MentorHood's reasonable control.

24.2 Effect of Force Majeure

When a Force Majeure event occurs, MentorHood shall be excused from performance of its obligations under these Terms to the extent that such performance is prevented or delayed by the Force Majeure event.

This includes, without limitation:

• Suspension or interruption of Platform services;
• Delay in processing payments or transactions;
• Inability to provide customer support or assistance;
• Disruption of mentorship sessions or events;
• Failure to meet service level agreements or performance standards;
• Inability to maintain security measures or data protection;
• Delay in implementing updates or new features;
• Inability to resolve disputes or provide remedies;
• Failure to comply with regulatory requirements;
• Inability to provide access to User accounts or data;
• Disruption of third-party integrations or services;
• Failure to maintain Platform availability or functionality; and
• Any other obligation that cannot be performed due to the Force Majeure event.

MentorHood's obligations are suspended only to the extent necessary and for the duration of the Force Majeure event.

24.3 Notice and Communication

When a Force Majeure event occurs, MentorHood will:

• Provide notice to Users as soon as reasonably practicable;
• Explain the nature and expected duration of the Force Majeure event;
• Describe the impact on Platform services and User access;
• Provide updates on the status of the Force Majeure event;
• Communicate any changes to service levels or availability;
• Provide guidance on alternative arrangements or workarounds;
• Notify Users when normal operations resume;
• Explain any ongoing limitations or restrictions; and
• Provide information about User rights and remedies.

Notice may be provided through:

• Email to registered User addresses;
• Platform notifications or in-app messages;
• Website announcements or status pages;
• Social media updates or press releases;
• Direct communication with affected Users;
• Third-party notification services; and
• Any other appropriate communication method.

MentorHood will use commercially reasonable efforts to provide timely and accurate information.

24.4 Mitigation and Alternative Arrangements

MentorHood will use commercially reasonable efforts to:

• Minimize the impact of Force Majeure events on Users;
• Implement alternative arrangements or workarounds where possible;
• Maintain essential services and critical functions;
• Provide alternative communication channels;
• Implement backup systems or redundant infrastructure;
• Coordinate with third-party service providers;
• Seek alternative suppliers or service providers;
• Implement emergency procedures or contingency plans;
• Provide temporary solutions or interim measures;
• Resume normal operations as quickly as possible;
• Compensate for any service interruptions where feasible; and
• Learn from Force Majeure events to improve future resilience.

However, MentorHood is not obligated to implement measures that are commercially unreasonable or technically infeasible.

24.5 User Rights and Remedies

During a Force Majeure event, Users may:

• Request information about the status of services and expected resolution;
• Seek alternative arrangements or temporary solutions;
• Request extensions or modifications to deadlines or obligations;
• Access backup systems or alternative platforms where available;
• Receive refunds or credits for services that cannot be provided;
• Request suspension of ongoing obligations or commitments;
• Seek assistance with emergency situations or critical needs;
• Request priority treatment for urgent matters;
• Access archived data or information where possible;
• Receive updates on progress toward resolution; and
• Request compensation for demonstrable losses where appropriate.

However, Users acknowledge that:

• Force Majeure events are beyond MentorHood's control;
• Some services may be unavailable for extended periods;
• Alternative arrangements may not be possible or may be limited;
• Users are responsible for their own contingency planning;
• MentorHood's liability is limited as provided in Section 22;
• Users should maintain appropriate insurance and legal protections;
• Some obligations may be suspended or delayed; and
• Users may need to seek alternative solutions independently.

Users should consult with legal counsel to understand their rights and remedies under applicable law.

24.6 Duration and Termination

Force Majeure events may result in:

• Temporary Suspension: Short-term interruption of services with expected resumption;
• Extended Disruption: Longer-term service limitations with gradual restoration;
• Permanent Changes: Fundamental alterations to services or business model;
• Service Modifications: Changes to features, availability, or functionality;
• Contract Modifications: Adjustments to terms, pricing, or service levels;
• Termination Rights: Ability to terminate agreements or relationships;
• Force Majeure Termination: Automatic termination after extended periods;
• User Migration: Transfer to alternative platforms or services;
• Data Preservation: Safeguarding of User data and information;
• Transition Assistance: Help with moving to alternative solutions; and
• Final Settlement: Resolution of outstanding obligations and payments.

The duration and impact of Force Majeure events will determine the appropriate response and remedies.

24.7 Limitations and Exclusions

Force Majeure does not excuse:

• Payment obligations that can be fulfilled through alternative means;
• Obligations that existed before the Force Majeure event;
• Duties that can be performed despite the Force Majeure event;
• Obligations that are not directly affected by the Force Majeure event;
• Duties that can be fulfilled through reasonable alternative arrangements;
• Obligations that are not prevented by the Force Majeure event;
• Duties that can be performed with commercially reasonable efforts;
• Obligations that are not delayed by the Force Majeure event;
• Duties that can be fulfilled through third-party assistance;
• Obligations that are not impacted by the Force Majeure event; and
• Any other duty that can be performed despite the Force Majeure event.

MentorHood must demonstrate that the Force Majeure event actually prevents or delays performance.

24.8 Recovery and Resumption

When a Force Majeure event ends, MentorHood will:

• Notify Users of the end of the Force Majeure event;
• Resume normal operations as quickly as possible;
• Restore full access to Platform services and features;
• Process any backlogged transactions or requests;
• Address any issues that arose during the Force Majeure event;
• Provide updates on service restoration progress;
• Implement any necessary changes or improvements;
• Review and update contingency plans;
• Conduct post-event analysis and lessons learned;
• Implement measures to prevent similar events where possible;
• Provide compensation or remedies where appropriate; and
• Communicate any ongoing limitations or restrictions.

Recovery efforts will be prioritized based on the criticality of services and User needs.

25.1 Right to Modify Terms

GreenChain Holdings LLC ("GreenChain"), operating MentorHood, reserves the right to modify, update, or amend these Terms and Conditions at any time, with or without notice, for any reason or no reason.

Changes may be made to:

• Reflect changes in applicable law or regulations;
• Address new features, services, or functionality;
• Improve user experience or platform security;
• Respond to user feedback or market conditions;
• Address legal or compliance requirements;
• Resolve ambiguities or clarify existing provisions;
• Update business practices or operational procedures;
• Address security concerns or risk management;
• Implement new technologies or integrations;
• Respond to industry standards or best practices;
• Address disputes or legal proceedings;
• Update contact information or administrative details;
• Modify pricing, fees, or payment terms;
• Change service levels or performance standards;
• Update privacy practices or data handling procedures;
• Modify dispute resolution or arbitration procedures;
• Change governing law or jurisdiction provisions;
• Update intellectual property or licensing terms;
• Modify user conduct or community standards;
• Change termination or suspension procedures;
• Update liability limitations or indemnification terms;
• Modify force majeure or other risk allocation provisions;
• Change notification or communication procedures;
• Update technical requirements or compatibility standards;
• Modify accessibility or inclusion requirements;
• Change anti-corruption or compliance obligations;
• Update beta testing or experimental feature terms;
• Modify API or integration requirements;
• Change rating, review, or reputation systems;
• Update confidential information or non-disclosure terms;
• Modify notice requirements or contact procedures;
• Change general provisions or miscellaneous terms; and
• Any other modification deemed necessary or appropriate.

MentorHood's right to modify these Terms is unlimited and may be exercised at any time.

25.2 Notice of Changes

When possible, MentorHood will provide notice of changes through:

• Email to registered User addresses;
• Platform notifications or in-app messages;
• Website announcements or pop-up notifications;
• Account dashboard alerts or status updates;
• Social media updates or press releases;
• Direct communication with affected Users;
• Third-party notification services;
• Public announcements or media coverage;
• Legal notices or regulatory filings;
• Industry publications or professional networks;
• Partner communications or affiliate networks;
• Any other appropriate communication method.

However, MentorHood is not obligated to provide notice in cases involving:

• Emergency security situations or immediate threats;
• Legal requirements or court orders;
• Regulatory compliance or mandatory changes;
• Technical fixes or minor corrections;
• Administrative updates or contact information changes;
• Clarifications or interpretations of existing terms;
• Changes required by third-party service providers;
• Updates to incorporated policies or documents;
• Changes that do not materially affect User rights;
• Any situation where notice could compromise security or operations; and
• Any other circumstance where notice is not feasible or appropriate.

Users are responsible for checking these Terms regularly and staying informed of changes.

25.3 Effective Date and Implementation

Changes to these Terms become effective:

• Immediately: For emergency changes or security updates;
• Upon Publication: For most changes posted on the Platform;
• After Notice Period: For material changes requiring advance notice;
• On Specified Date: For changes with specific effective dates;
• Upon User Acceptance: For changes requiring explicit consent;
• After Grace Period: For changes with transition periods;
• Upon Legal Requirement: For changes mandated by law;
• After Regulatory Approval: For changes requiring government approval;
• Upon System Update: For changes implemented through software updates;
• After User Notification: For changes requiring user acknowledgment;
• Upon Platform Launch: For changes implemented with new features;
• After Testing Period: For changes implemented after beta testing;
• Upon Partner Agreement: For changes requiring third-party consent;
• After User Migration: For changes implemented during user transitions;
• Upon Data Migration: For changes requiring data structure updates;
• After Security Review: For changes requiring security assessment;
• Upon Compliance Verification: For changes requiring regulatory review;
• After Legal Review: For changes requiring legal approval;
• Upon Business Approval: For changes requiring management consent;
• After Technical Implementation: For changes requiring system updates; and
• Any Other Time: As determined by MentorHood in its sole discretion.

The effective date will be clearly communicated when possible.

25.4 User Acceptance and Continued Use

Users' continued use of www.mentorhoodlatam.com (the "Platform") after changes become effective constitutes:

• Acceptance of the modified Terms and Conditions;
• Agreement to be bound by the updated provisions;
• Consent to the changes and their implementation;
• Waiver of any right to object to the changes;
• Agreement to comply with the new requirements;
• Acceptance of any new obligations or restrictions;
• Consent to any new data processing or privacy practices;
• Agreement to any new dispute resolution procedures;
• Acceptance of any new liability limitations or indemnification terms;
• Consent to any new termination or suspension procedures;
• Agreement to any new payment terms or fee structures;
• Acceptance of any new service levels or performance standards;
• Consent to any new intellectual property or licensing terms;
• Agreement to any new user conduct or community standards;
• Acceptance of any new technical requirements or compatibility standards;
• Consent to any new accessibility or inclusion requirements;
• Agreement to any new anti-corruption or compliance obligations;
• Acceptance of any new beta testing or experimental feature terms;
• Consent to any new API or integration requirements;
• Agreement to any new rating, review, or reputation systems;
• Acceptance of any new confidential information or non-disclosure terms;
• Consent to any new notice requirements or contact procedures;
• Agreement to any new general provisions or miscellaneous terms; and
• Any other acceptance or consent required by the changes.

Users who do not agree to changes must immediately discontinue use of the Platform.

25.5 Material Changes and Special Notice

For material changes that significantly affect User rights or obligations, MentorHood may:

• Provide advance notice of 30-90 days before implementation;
• Require explicit User acceptance or consent;
• Offer opt-out options or alternative arrangements;
• Provide detailed explanations of the changes and their impact;
• Offer consultation or feedback opportunities;
• Provide transition assistance or migration support;
• Offer compensation or remedies for affected Users;
• Implement gradual rollout or phased implementation;
• Provide training or educational resources;
• Offer alternative solutions or workarounds;
• Provide extended grace periods for compliance;
• Offer priority support or assistance;
• Provide detailed FAQs or documentation;
• Offer webinars or information sessions;
• Provide direct communication with affected Users;
• Offer mediation or dispute resolution services;
• Provide legal or professional advice resources;
• Offer financial assistance or compensation;
• Provide alternative platforms or services;
• Offer data export or migration tools;
• Provide account closure or termination assistance;
• Offer refunds or credits for affected services;
• Provide ongoing support during transition periods;
• Offer regular updates on implementation progress;
• Provide contact information for questions or concerns;
• Offer escalation procedures for unresolved issues;
• Provide appeals or review processes;
• Offer alternative dispute resolution methods;
• Provide legal representation or assistance;
• Offer any other support or assistance deemed appropriate.

However, MentorHood is not obligated to provide any of these accommodations and may implement changes without special notice.

25.6 Version Control and Historical Records

MentorHood maintains records of:

• All versions of these Terms and Conditions;
• Dates of changes and effective dates;
• Reasons for changes and justifications;
• User notifications and communications;
• User acceptance or rejection of changes;
• Disputes or objections to changes;
• Legal or regulatory requirements driving changes;
• Industry standards or best practices influencing changes;
• User feedback or suggestions incorporated into changes;
• Technical or operational requirements necessitating changes;
• Security or compliance issues addressed by changes;
• Business or strategic considerations underlying changes;
• Market conditions or competitive factors influencing changes;
• Partnership or integration requirements driving changes;
• Any other factors or considerations relevant to changes.

These records may be used for:

• Legal compliance and regulatory reporting;
• Dispute resolution and legal proceedings;
• Audit and compliance verification;
• User support and assistance;
• Business analysis and strategic planning;
• Risk management and assessment;
• Quality assurance and improvement;
• Training and education purposes;
• Documentation and record-keeping;
• Any other legitimate business purpose.

Users may request access to historical versions subject to applicable privacy and legal requirements.

25.7 Disputes and Objections

Users who object to changes may:

• Submit written objections to MentorHood support;
• Request clarification or explanation of changes;
• Seek alternative arrangements or accommodations;
• Request mediation or dispute resolution;
• Seek legal advice or representation;
• File complaints with regulatory authorities;
• Pursue legal action or arbitration;
• Terminate their accounts or discontinue Platform use;
• Request data export or account closure;
• Seek refunds or compensation for affected services;
• Request transition assistance or migration support;
• Seek alternative platforms or services;
• Request ongoing support during transition periods;
• Seek regular updates on resolution progress;
• Request contact information for questions or concerns;
• Seek escalation procedures for unresolved issues;
• Request appeals or review processes;
• Seek alternative dispute resolution methods;
• Request legal representation or assistance;
• Seek any other support or assistance deemed appropriate.

However, MentorHood is not obligated to:

• Accommodate User objections or preferences;
• Provide alternative arrangements or solutions;
• Reverse or modify changes based on User feedback;
• Provide compensation or remedies for objections;
• Delay implementation of changes;
• Provide special notice or accommodations;
• Offer mediation or dispute resolution services;
• Provide legal advice or representation;
• Assist with account closure or data export;
• Provide transition assistance or migration support;
• Offer ongoing support during transition periods;
• Provide regular updates on resolution progress;
• Offer contact information for questions or concerns;
• Provide escalation procedures for unresolved issues;
• Offer appeals or review processes;
• Provide alternative dispute resolution methods;
• Offer legal representation or assistance;
• Provide any other support or assistance; or
• Take any other action in response to User objections.

Users' sole remedy for objectionable changes is to discontinue use of the Platform.

25.8 Survival and Continuing Effect

Changes to these Terms shall:

• Apply to all Users, including existing and new Users;
• Cover all Platform use and activities;
• Apply to all transactions and relationships;
• Cover all legal proceedings and disputes;
• Apply to all data processing and privacy practices;
• Cover all intellectual property and licensing matters;
• Apply to all liability and indemnification issues;
• Cover all termination and suspension procedures;
• Apply to all force majeure and risk allocation matters;
• Cover all dispute resolution and arbitration procedures;
• Apply to all governing law and jurisdiction issues;
• Cover all third-party services and integrations;
• Apply to all accessibility and inclusion requirements;
• Cover all anti-corruption and compliance obligations;
• Apply to all beta testing and experimental feature terms;
• Cover all API and integration requirements;
• Apply to all rating, review, and reputation systems;
• Cover all confidential information and non-disclosure terms;
• Apply to all notice requirements and contact procedures;
• Cover all general provisions and miscellaneous terms; and
• Apply to any other matter covered by these Terms.

Changes are effective immediately upon implementation unless otherwise specified.

26.1 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Costa Rica, without regard to its conflict of law principles.

Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the courts of Costa Rica, and each party hereby consents to the jurisdiction of such courts.

This choice of law and jurisdiction applies regardless of the User's location, residence, or nationality.

26.2 Mandatory Mediation Process

Before initiating any legal proceedings, the parties agree to attempt to resolve disputes through mediation.

The mediation process shall:

• Be conducted by a mutually agreed mediator;
• Take place within 60 days of written notice of dispute;
• Be conducted in English or Spanish as agreed;
• Be confidential and without prejudice;
• Allow each party to be represented by counsel; and
• Result in a non-binding recommendation if no settlement is reached.

Costs of mediation shall be shared equally between the parties.

26.3 Institutional Arbitration

If mediation fails to resolve the dispute, either party may initiate binding arbitration under the rules of the International Chamber of Commerce (ICC).

Arbitration proceedings shall:

• Be conducted by a single arbitrator appointed by the ICC;
• Take place in San José, Costa Rica;
• Be conducted in English;
• Be confidential and private;
• Result in a final and binding award;
• Allow limited discovery as determined by the arbitrator;
• Be subject to expedited procedures for smaller claims; and
• Allow for interim relief where appropriate.

The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

26.4 Class Action Waiver

Users agree that any disputes shall be resolved on an individual basis only.

Users waive any right to:

• Participate in class action lawsuits;
• Join or consolidate claims with other Users;
• Act as a representative or agent for other Users;
• Seek relief on behalf of a class or group; and
• Participate in any form of collective legal action.

This waiver applies to all disputes, whether in court or arbitration.

26.5 Limitation Period

Any claim or cause of action arising from these Terms must be brought within one (1) year of the date the claim arose.

Claims brought after this period shall be barred and dismissed with prejudice.

26.6 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

27.1 Third-Party Service Providers

MentorHood utilizes various third-party service providers to deliver Platform functionality, including:

• Payment Processing: Stripe, PayPal, and other financial service providers;
• Cloud Infrastructure: AWS, Google Cloud, and other hosting providers;
• Communication Services: Email, SMS, and messaging platforms;
• Analytics and Tracking: Google Analytics, Mixpanel, and other analytics tools;
• Customer Support: Help desk and ticketing systems;
• Security Services: Authentication, fraud detection, and security monitoring;
• Content Delivery: CDN providers and content optimization services;
• AI and Machine Learning: Third-party AI models and data processing services;
• Marketing Tools: Email marketing, social media, and advertising platforms;
• Legal and Compliance: KYC/AML verification, legal research, and compliance tools; and
• Other Services: Any other services necessary for Platform operation.

Users acknowledge that their data may be processed by these third-party providers.

27.2 Data Processing Agreements

All third-party service providers operate under written agreements that include:

• Data protection and privacy obligations;
• Security standards and compliance requirements;
• Confidentiality and non-disclosure provisions;
• Data retention and deletion policies;
• Incident notification and response procedures;
• Audit and compliance monitoring rights;
• Sub-processor approval and oversight requirements;
• Cross-border data transfer safeguards;
• Liability and indemnification provisions; and
• Termination and data return procedures.

These agreements ensure compliance with applicable data protection laws and regulations.

27.3 User Consent and Authorization

By using the Platform, Users consent to:

• Data processing by authorized third-party service providers;
• Cross-border data transfers to service provider locations;
• Data processing for legitimate business purposes;
• Data sharing with service providers as necessary for Platform operation;
• Data retention by service providers according to their policies;
• Data processing for security, fraud prevention, and compliance;
• Data processing for analytics, improvement, and optimization;
• Data processing for customer support and communication;
• Data processing for legal and regulatory compliance; and
• Any other data processing necessary for Platform functionality.

This consent is given voluntarily and may be withdrawn subject to Platform functionality limitations.

27.4 Service Provider Changes

MentorHood may change or replace third-party service providers at any time.

Such changes may result in:

• Data migration to new service providers;
• Changes in data processing practices;
• Updates to privacy and security measures;
• Modifications to service levels or performance;
• Changes in data storage locations;
• Updates to compliance and security standards;
• Changes in data retention policies;
• Modifications to user interface or experience;
• Updates to pricing or fee structures; and
• Any other changes necessary for service continuity.

Users will be notified of material changes through Platform notifications or other appropriate means.

27.5 Limitations and Disclaimers

MentorHood is not responsible for:

• Third-party service provider actions or omissions;
• Service provider data breaches or security incidents;
• Service provider compliance failures or violations;
• Service provider service interruptions or outages;
• Service provider data loss or corruption;
• Service provider unauthorized access or disclosure;
• Service provider policy changes or modifications;
• Service provider termination or discontinuation;
• Service provider pricing changes or fee increases;
• Service provider technical issues or failures; and
• Any other issues arising from third-party services.

Users interact with third-party services at their own risk and subject to applicable terms and conditions.

27.6 User Rights and Remedies

Users have the right to:

• Request information about third-party service providers;
• Access their personal data processed by service providers;
• Request correction or deletion of their data;
• Object to certain data processing activities;
• Request data portability where technically feasible;
• File complaints with relevant authorities;
• Seek legal remedies for data protection violations;
• Request information about data transfers;
• Access audit reports or compliance documentation;
• Request changes to data processing practices; and
• Any other rights available under applicable law.

These rights are subject to technical feasibility and legal requirements.

28.1 Commitment to Accessibility

MentorHood is committed to providing an accessible and inclusive platform that welcomes users of all abilities, backgrounds, and circumstances.

We strive to ensure that www.mentorhoodlatam.com (the "Platform") is accessible to users with disabilities and complies with applicable accessibility standards, including:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA;
• Americans with Disabilities Act (ADA) requirements;
• Section 508 of the Rehabilitation Act;
• European Accessibility Act (EAA);
• Accessibility for Ontarians with Disabilities Act (AODA);
• Other applicable local accessibility laws and regulations; and
• Industry best practices for inclusive design.

This commitment extends to all Platform features, content, and services.

28.2 Accessibility Features

MentorHood implements various accessibility features to enhance user experience, including:

• Screen Reader Compatibility: Support for assistive technologies and screen readers;
• Keyboard Navigation: Full platform functionality accessible via keyboard;
• High Contrast Mode: Alternative color schemes for better visibility;
• Text Scaling: Ability to increase text size and zoom levels;
• Alternative Text: Descriptive text for images and visual content;
• Captions and Transcripts: Text alternatives for audio and video content;
• Focus Indicators: Clear visual indicators for keyboard focus;
• Error Identification: Clear error messages and form validation;
• Language Support: Multiple language options and translation services;
• Mobile Accessibility: Responsive design for various devices and screen sizes; and
• Customizable Interface: Options to personalize the user experience.

These features are continuously improved based on user feedback and accessibility testing.

28.3 Inclusive Design Principles

MentorHood follows inclusive design principles to ensure the Platform serves diverse user needs:

• Universal Design: Features that work for users with varying abilities;
• Cultural Sensitivity: Respect for diverse cultural backgrounds and perspectives;
• Language Accessibility: Support for multiple languages and communication styles;
• Economic Inclusion: Affordable access options for users with limited resources;
• Geographic Accessibility: Platform availability across different regions and time zones;
• Technology Accessibility: Compatibility with various devices and assistive technologies;
• Content Diversity: Representation of diverse voices and experiences;
• Learning Styles: Multiple formats and approaches to accommodate different learning preferences;
• Communication Preferences: Various communication methods and channels; and
• Flexible Participation: Options for different levels of engagement and participation.

These principles guide all Platform development and content creation efforts.

28.4 Accommodation Requests

Users may request reasonable accommodations to access Platform features or services.

Accommodation requests should be submitted to accessibility@mentorhoodlatam.com and include:

• Description of the specific accessibility need or barrier;
• Requested accommodation or modification;
• Relevant documentation or verification if required;
• Preferred timeline for implementation;
• Contact information for follow-up communication; and
• Any other relevant information to support the request.

MentorHood will:

• Review accommodation requests promptly and in good faith;
• Provide reasonable accommodations where feasible;
• Communicate decisions and implementation timelines;
• Offer alternative solutions when requested accommodations are not possible;
• Maintain confidentiality of accommodation-related information;
• Provide ongoing support and follow-up as needed; and
• Continuously improve accessibility based on user feedback.

Accommodation decisions are made on a case-by-case basis considering feasibility, cost, and impact.

28.5 Community Inclusion Standards

All Users are expected to maintain inclusive and respectful behavior that promotes accessibility and diversity.

Prohibited conduct includes:

• Discrimination based on disability, race, gender, age, religion, or other protected characteristics;
• Harassment or bullying of users with disabilities;
• Exclusionary language or behavior that creates barriers to participation;
• Refusal to provide reasonable accommodations when requested;
• Mocking or belittling accessibility needs or assistive technologies;
• Creating content that is inaccessible or exclusionary;
• Interfering with accessibility features or assistive technologies;
• Any other conduct that undermines inclusion or accessibility; and
• Violation of applicable anti-discrimination laws or regulations.

Violations of inclusion standards may result in warnings, restrictions, or account termination.

28.6 Continuous Improvement

MentorHood is committed to continuously improving accessibility and inclusion through:

• Regular accessibility audits and testing;
• User feedback collection and analysis;
• Accessibility training for staff and content creators;
• Collaboration with accessibility experts and organizations;
• Implementation of new accessibility technologies and standards;
• Regular updates to accessibility features and capabilities;
• Monitoring of accessibility compliance and performance;
• Research into emerging accessibility needs and solutions;
• Partnerships with disability advocacy groups;
• Integration of accessibility considerations into all development processes; and
• Regular review and update of accessibility policies and procedures.

Users are encouraged to provide feedback on accessibility issues or suggestions for improvement.

29.1 Anti-Corruption Compliance

MentorHood is committed to conducting business with the highest standards of integrity and compliance with anti-corruption laws worldwide.

Users are prohibited from engaging in any form of corruption, bribery, or unethical business practices, including:

• Offering, giving, or receiving bribes, kickbacks, or improper payments;
• Providing gifts, entertainment, or favors to influence business decisions;
• Engaging in money laundering or financial crimes;
• Participating in fraudulent schemes or deceptive practices;
• Violating anti-corruption laws such as the Foreign Corrupt Practices Act (FCPA), UK Bribery Act, or similar legislation;
• Engaging in conflicts of interest or self-dealing;
• Misrepresenting qualifications, credentials, or business relationships;
• Participating in price-fixing or anti-competitive practices;
• Violating tax laws or engaging in tax evasion;
• Any other conduct that violates applicable anti-corruption or ethics laws.

Violations may result in immediate account termination and legal action.

29.2 Export Control Compliance

Users must comply with all applicable export control laws and regulations, including:

• U.S. Export Administration Regulations (EAR): Restrictions on exports of certain technologies and software;
• International Traffic in Arms Regulations (ITAR): Controls on defense-related items and services;
• European Union Export Controls: EU regulations on dual-use items and technologies;
• National Export Control Laws: Country-specific export control requirements;
• Sanctions Programs: Restrictions on transactions with sanctioned countries, entities, or individuals;
• Embargo Restrictions: Prohibitions on trade with embargoed countries;
• Technology Transfer Controls: Restrictions on sharing certain technologies or technical data;
• End-Use Restrictions: Limitations on the use of exported items or services;
• Re-export Controls: Restrictions on re-exporting items to third countries; and
• Record-Keeping Requirements: Obligations to maintain export control documentation.

Users are responsible for determining and complying with applicable export control requirements.

29.3 Sanctions Compliance

Users must comply with all applicable sanctions programs and restrictions, including:

• OFAC Sanctions: U.S. Treasury Department sanctions programs;
• EU Sanctions: European Union sanctions and restrictive measures;
• UN Sanctions: United Nations Security Council sanctions;
• National Sanctions: Country-specific sanctions programs;
• Sectoral Sanctions: Restrictions on specific industries or sectors;
• Individual Sanctions: Restrictions on specific persons or entities;
• Territorial Sanctions: Restrictions on transactions with specific countries or regions;
• Asset Freezes: Restrictions on dealing with frozen assets;
• Travel Bans: Restrictions on travel to or from certain countries; and
• Financial Restrictions: Limitations on financial transactions or banking relationships.

Users are prohibited from:

• Conducting business with sanctioned countries, entities, or individuals;
• Providing services to sanctioned persons or entities;
• Facilitating transactions involving sanctioned parties;
• Circumventing sanctions through third parties or intermediaries;
• Providing false or misleading information to avoid sanctions screening;
• Engaging in any activity that violates applicable sanctions programs; and
• Any other conduct prohibited under applicable sanctions laws.

MentorHood conducts sanctions screening and may block or restrict access based on sanctions compliance requirements.

29.4 Due Diligence and Screening

MentorHood conducts due diligence and screening procedures to ensure compliance with anti-corruption, export control, and sanctions requirements.

These procedures may include:

• Identity verification and background checks;
• Sanctions list screening against government databases;
• PEP (Politically Exposed Person) screening;
• Adverse media and negative news screening;
• Business relationship verification and validation;
• Source of funds and wealth verification;
• Ongoing monitoring and re-screening;
• Risk assessment and scoring;
• Documentation and record-keeping requirements;
• Reporting obligations to relevant authorities; and
• Any other screening or verification procedures required by law.

Users must cooperate with all due diligence and screening procedures and provide accurate information.

29.5 Reporting and Cooperation

Users must report any suspected violations of anti-corruption, export control, or sanctions laws to MentorHood immediately.

Reports should be submitted to compliance@mentorhoodlatam.com and include:

• Description of the suspected violation or activity;
• Names of individuals or entities involved;
• Relevant dates, times, and locations;
• Supporting documentation or evidence;
• Contact information for follow-up questions;
• Any other relevant information; and
• Confidentiality preferences for the report.

MentorHood will:

• Investigate reports promptly and thoroughly;
• Maintain confidentiality of reporting parties where possible;
• Take appropriate remedial action when violations are confirmed;
• Cooperate with law enforcement and regulatory authorities;
• Provide updates on investigation progress where appropriate;
• Protect whistleblowers from retaliation;
• Maintain records of all reports and investigations; and
• Continuously improve compliance procedures based on findings.

Users who report violations in good faith will not face retaliation or adverse consequences.

29.6 Consequences of Non-Compliance

Violations of anti-corruption, export control, or sanctions laws may result in:

• Immediate suspension or termination of User accounts;
• Blocking of transactions or Platform access;
• Reporting to relevant law enforcement or regulatory authorities;
• Legal action and prosecution;
• Civil and criminal penalties;
• Reputational damage and business consequences;
• Loss of professional licenses or certifications;
• Restrictions on future business activities;
• Asset forfeiture or freezing;
• Travel restrictions or bans;
• Any other consequences provided by applicable law; and
• Additional compliance requirements or monitoring.

MentorHood reserves the right to take any action necessary to ensure compliance and protect its interests.

30.1 Beta Features and Experimental Programs

MentorHood may offer beta features, experimental programs, or pilot services to selected Users for testing and feedback purposes.

These beta features may include:

• New platform features or functionality;
• Enhanced AI tools or recommendation systems;
• Advanced analytics or reporting capabilities;
• New communication or collaboration tools;
• Experimental user interfaces or experiences;
• Pilot mentorship programs or services;
• New payment or transaction methods;
• Enhanced security or authentication features;
• Mobile applications or platform extensions;
• Integration with third-party services or APIs;
• New content formats or delivery methods; and
• Any other experimental features or services.

Beta features are provided "as is" and "as available" without warranty or guarantee.

30.2 Beta Program Terms

Participation in beta programs is subject to additional terms and conditions, including:

• Limited Availability: Beta features may be available only to selected Users or for limited periods;
• No Service Level Guarantees: Beta features may experience downtime, errors, or performance issues;
• Data Collection: MentorHood may collect additional data for testing and improvement purposes;
• Feedback Requirements: Participants may be required to provide feedback or participate in surveys;
• Confidentiality: Beta features and related information may be confidential and subject to non-disclosure;
• No Compensation: Participation is voluntary and unpaid unless otherwise specified;
• Termination Rights: MentorHood may terminate beta access at any time without notice;
• Feature Changes: Beta features may be modified, discontinued, or changed without notice;
• Limited Support: Beta features may have limited or no customer support;
• Compatibility Issues: Beta features may not be compatible with all devices or systems; and
• Risk Acknowledgment: Participants acknowledge the risks associated with beta testing.

Beta participants must agree to these additional terms before accessing beta features.

30.3 User Feedback and Suggestions

MentorHood encourages Users to provide feedback, suggestions, and ideas for improving the Platform.

Feedback may be submitted through:

• Platform feedback forms or surveys;
• Email to feedback@mentorhoodlatam.com;
• Customer support channels;
• Community forums or discussion boards;
• Social media platforms or channels;
• User research sessions or interviews;
• Focus groups or user testing sessions;
• Beta program participation;
• Direct communication with MentorHood staff;
• Any other feedback channels provided by MentorHood; and
• Third-party feedback platforms or services.

All feedback is valuable and helps improve the Platform experience for all Users.

30.4 Feedback Ownership and Use

By submitting feedback, suggestions, or ideas to MentorHood, Users acknowledge and agree that:

• Feedback is provided voluntarily and without expectation of compensation;
• MentorHood may use, modify, or implement feedback without restriction;
• Feedback becomes the property of MentorHood upon submission;
• MentorHood may share feedback with third parties for development purposes;
• Users waive any moral rights or attribution claims related to feedback;
• Feedback may be used for any purpose, including commercial development;
• MentorHood is not obligated to implement or respond to feedback;
• Feedback may be used to improve products or services beyond the Platform;
• Users will not claim ownership or rights in any implementations of their feedback;
• Feedback may be used in marketing, advertising, or promotional materials; and
• Users release MentorHood from any liability related to feedback use or implementation.

This applies to all feedback, whether submitted through official channels or informal communication.

30.5 A/B Testing and User Research

MentorHood may conduct A/B testing, user research, or other experiments to improve Platform performance and user experience.

These activities may include:

• Testing different user interface designs or layouts;
• Experimenting with different algorithms or recommendation systems;
• Testing new features or functionality with select user groups;
• Conducting user behavior analysis and tracking;
• Testing different pricing models or payment options;
• Experimenting with different content formats or delivery methods;
• Testing different communication or notification strategies;
• Conducting usability testing or user experience research;
• Testing different security or authentication methods;
• Experimenting with different customer support approaches; and
• Any other testing or research activities to improve the Platform.

Users may be selected for participation in these activities based on various criteria, including:

• User behavior patterns or preferences;
• Geographic location or demographic characteristics;
• Platform usage history or engagement levels;
• Random selection for statistical validity;
• Voluntary opt-in to research programs;
• Specific expertise or background relevant to testing;
• Device type or technical specifications;
• Any other criteria determined by MentorHood; and
• Combination of multiple factors.

Participation in testing activities is voluntary and may be declined at any time.

30.6 Data Collection and Privacy

Beta testing and user research activities may involve collection of additional data, including:

• Detailed usage analytics and behavior tracking;
• User interaction data and clickstream information;
• Performance metrics and system monitoring data;
• User feedback, comments, and survey responses;
• Audio or video recordings of user sessions;
• Screenshots or screen recordings of user interactions;
• Device information and technical specifications;
• Network and connectivity data;
• Error logs and debugging information;
• Any other data necessary for testing or research purposes; and
• Combined or aggregated data from multiple sources.

Data collection is subject to:

• Applicable privacy laws and regulations;
• MentorHood's Privacy Policy and data protection practices;
• User consent and authorization where required;
• Data minimization and purpose limitation principles;
• Security and confidentiality safeguards;
• Data retention and deletion policies;
• User rights to access, correct, or delete their data;
• Restrictions on data sharing or disclosure;
• Anonymization or pseudonymization where appropriate; and
• Any other applicable data protection requirements.

Users may request information about data collection practices or opt out of certain activities.

30.7 Recognition and Rewards

MentorHood may recognize or reward Users for valuable feedback or participation in beta programs, including:

• Early access to new features or services;
• Credits or discounts on Platform services;
• Recognition in community forums or public communications;
• Exclusive content or resources;
• Priority customer support or assistance;
• Invitations to special events or programs;
• Certificates or badges for participation;
• Opportunities to influence product development;
• Networking opportunities with other beta users;
• Any other recognition or reward deemed appropriate; and
• Combination of multiple recognition methods.

Recognition and rewards are provided at MentorHood's discretion and may vary based on contribution quality and value.

31.1 API Access and Usage

MentorHood may provide Application Programming Interfaces (APIs), Software Development Kits (SDKs), and other integration tools to enable third-party applications and services to interact with the Platform.

API access is subject to:

• Registration and approval process;
• API key authentication and management;
• Rate limiting and usage quotas;
• Terms of service and acceptable use policies;
• Technical documentation and support requirements;
• Security and compliance obligations;
• Data protection and privacy requirements;
• Intellectual property and licensing terms;
• Monitoring and audit rights;
• Termination and suspension procedures; and
• Any other conditions specified by MentorHood.

Unauthorized access or misuse of APIs may result in immediate termination of access and legal action.

31.2 Integration Requirements

Third-party integrations must comply with:

• Technical Standards: Compatibility with Platform architecture and protocols;
• Security Requirements: Implementation of appropriate security measures;
• Data Protection: Compliance with privacy laws and data handling requirements;
• User Experience: Maintenance of Platform quality and user experience standards;
• Performance Standards: Meeting specified performance and reliability requirements;
• Compliance Obligations: Adherence to applicable laws and regulations;
• Documentation Requirements: Provision of adequate technical documentation;
• Testing and Validation: Completion of required testing and validation procedures;
• Support and Maintenance: Provision of ongoing support and maintenance;
• Monitoring and Reporting: Implementation of monitoring and reporting capabilities; and
• Any Other Requirements: Additional requirements specified by MentorHood.

Non-compliance may result in integration suspension or termination.

31.3 Third-Party Integrations

MentorHood may integrate with third-party services, applications, or platforms to enhance Platform functionality.

These integrations may include:

• Payment processing and financial services;
• Communication and messaging platforms;
• Calendar and scheduling applications;
• Social media and networking platforms;
• Analytics and reporting tools;
• Customer relationship management systems;
• Marketing and advertising platforms;
• Security and authentication services;
• Cloud storage and file sharing services;
• AI and machine learning platforms;
• Any other services that enhance Platform functionality; and
• Combinations of multiple third-party services.

Users acknowledge that third-party integrations are subject to their respective terms and conditions.

31.4 Data Sharing and Privacy

API usage and third-party integrations may involve sharing of User data, subject to:

• User consent and authorization;
• Applicable privacy laws and regulations;
• Data minimization and purpose limitation principles;
• Security and confidentiality safeguards;
• Data retention and deletion policies;
• Cross-border data transfer restrictions;
• Third-party data protection obligations;
• Audit and compliance monitoring rights;
• Incident notification and response procedures;
• User rights to access, correct, or delete their data; and
• Any other applicable data protection requirements.

Users should review third-party privacy policies and terms before authorizing data sharing.

31.5 Limitations and Disclaimers

MentorHood is not responsible for:

• Third-party API or integration functionality;
• Third-party service availability or performance;
• Third-party data handling or security practices;
• Third-party compliance with applicable laws;
• Third-party service changes or discontinuation;
• Third-party pricing or fee structures;
• Third-party customer support or assistance;
• Third-party technical issues or failures;
• Third-party data breaches or security incidents;
• Any other issues arising from third-party services; and
• Compatibility issues between different integrations.

Users interact with third-party integrations at their own risk and subject to applicable terms and conditions.

31.6 Termination and Suspension

MentorHood may terminate or suspend API access or third-party integrations:

• For violation of API terms or acceptable use policies;
• For security breaches or unauthorized access attempts;
• For non-compliance with technical or legal requirements;
• For misuse or abuse of API resources;
• For violation of intellectual property rights;
• For failure to maintain required security standards;
• For non-payment of applicable fees or charges;
• For business or operational reasons;
• For legal or regulatory compliance requirements;
• For any other reason deemed necessary by MentorHood; and
• Without notice in cases of immediate threat or violation.

Termination may result in loss of access to Platform features or data.

32.1 Rating and Review System

MentorHood provides a rating and review system to help Users evaluate mentors, services, and experiences on the Platform.

The system may include:

• Numerical ratings (e.g., 1-5 stars) for various aspects of service;
• Written reviews and detailed feedback;
• Photo or video reviews where appropriate;
• Response ratings and communication quality scores;
• Punctuality and reliability ratings;
• Knowledge and expertise assessments;
• Overall satisfaction scores;
• Recommendation ratings (thumbs up/down);
• Category-specific ratings (e.g., teaching ability, communication);
• Comparative ratings against other mentors or services; and
• Any other rating or review mechanisms provided by MentorHood.

Ratings and reviews are intended to provide helpful information to other Users.

32.2 Review Guidelines and Standards

All ratings and reviews must comply with the following guidelines:

• Accuracy: Reviews must be truthful and based on actual experiences;
• Relevance: Reviews must relate to the specific service or mentor being rated;
• Respect: Reviews must be respectful and professional in tone;
• Constructive: Reviews should provide helpful feedback when possible;
• Privacy: Reviews must not disclose personal or confidential information;
• Legality: Reviews must not violate any applicable laws or regulations;
• Authenticity: Reviews must be written by actual Users who received services;
• Timeliness: Reviews should be submitted within reasonable timeframes;
• Completeness: Reviews should provide sufficient detail to be helpful;
• Appropriateness: Reviews must not contain inappropriate content; and
• Compliance: Reviews must comply with all Platform policies and guidelines.

Violations of review guidelines may result in review removal or account restrictions.

32.3 Prohibited Review Practices

Users are prohibited from engaging in the following review practices:

• Fake Reviews: Creating false or misleading reviews;
• Review Manipulation: Attempting to manipulate ratings or reviews;
• Paid Reviews: Offering or accepting payment for reviews;
• Review Trading: Exchanging reviews with other Users;
• Multiple Accounts: Creating multiple accounts to post reviews;
• Review Bombing: Coordinating negative reviews to harm reputation;
• Review Suppression: Attempting to prevent legitimate reviews;
• Incentivized Reviews: Offering incentives in exchange for positive reviews;
• Review Hijacking: Posting reviews for services not received;
• Review Spam: Posting repetitive or irrelevant reviews;
• Review Extortion: Threatening negative reviews to obtain benefits;
• Review Retaliation: Posting negative reviews in retaliation for other actions; and
• Any Other Manipulation: Any other practice designed to manipulate the review system.

Violations may result in review removal, account suspension, or legal action.

32.4 Reputation Management

MentorHood may implement various reputation management features, including:

• Reputation Scores: Calculated based on ratings, reviews, and other factors;
• Badge Systems: Recognition for achievements or milestones;
• Verification Status: Confirmation of identity or qualifications;
• Response Rates: Tracking of communication responsiveness;
• Completion Rates: Tracking of service completion;
• Dispute Resolution: Handling of conflicts or complaints;
• Quality Metrics: Various quality indicators and measurements;
• Trend Analysis: Tracking of reputation changes over time;
• Comparative Rankings: Relative positioning among similar Users;
• Recognition Programs: Special recognition for outstanding performance; and
• Any Other Features: Additional reputation management tools and features.

Reputation scores and features are provided for informational purposes and may not reflect all aspects of service quality.

32.5 Review Moderation and Removal

MentorHood reserves the right to moderate, edit, or remove reviews that:

• Violate these Terms or Platform policies;
• Contain false, misleading, or inaccurate information;
• Include inappropriate, offensive, or harmful content;
• Disclose personal or confidential information;
• Violate intellectual property rights;
• Contain spam, advertising, or promotional content;
• Are written by Users who did not receive the service;
• Are part of coordinated manipulation campaigns;
• Violate applicable laws or regulations;
• Are reported by Users for legitimate reasons;
• Are determined to be fraudulent or fake; and
• Any other content deemed inappropriate by MentorHood.

MentorHood may also:

• Suspend Users who post inappropriate reviews;
• Require verification before posting reviews;
• Implement review delay periods to prevent manipulation;
• Use automated systems to detect fake or inappropriate reviews;
• Investigate reports of review manipulation;
• Take legal action against review manipulation; and
• Implement any other measures necessary to maintain review integrity.

Review moderation decisions are final and not subject to appeal.

32.6 User Rights and Responsibilities

Users have the right to:

• Post honest reviews based on their experiences;
• Respond to reviews about their services;
• Report inappropriate or fake reviews;
• Request review removal for legitimate reasons;
• Access their reputation scores and metrics;
• Dispute inaccurate reputation information;
• Request clarification about reputation calculations;
• Seek assistance with reputation management;
• Participate in reputation improvement programs;
• Any other rights provided by applicable law; and
• Any other rights specified in these Terms.

Users are responsible for:

• Posting accurate and helpful reviews;
• Maintaining professional conduct in reviews;
• Respecting the privacy and dignity of others;
• Complying with all review guidelines and policies;
• Not engaging in review manipulation or fraud;
• Responding appropriately to reviews about their services;
• Maintaining their reputation through quality service;
• Reporting violations of review policies;
• Cooperating with review moderation processes;
• Any other responsibilities specified in these Terms; and
• Any other responsibilities required by applicable law.

Users should use the review system responsibly and constructively.

33.1 Definition of Confidential Information

"Confidential Information" means any non-public, proprietary, or sensitive information disclosed by one party to another in connection with the Platform or these Terms.

Confidential Information may include:

• Business Information: Business plans, strategies, financial data, and operational details;
• Technical Information: Software, algorithms, technical specifications, and know-how;
• User Data: Personal information, preferences, and behavioral data;
• Intellectual Property: Patents, trademarks, copyrights, and trade secrets;
• Proprietary Information: Internal processes, methodologies, and proprietary knowledge;
• Customer Information: Customer lists, contact information, and relationship details;
• Financial Information: Revenue, costs, pricing, and financial projections;
• Strategic Information: Market analysis, competitive intelligence, and strategic plans;
• Legal Information: Legal strategies, litigation information, and regulatory matters;
• Any Other Information: Any other information designated as confidential or that should reasonably be considered confidential; and
• Derivative Information: Any information derived from or based on confidential information.

Confidential Information does not include information that is publicly available or independently developed.

33.2 Confidentiality Obligations

Each party agrees to:

• Maintain Confidentiality: Keep all confidential information strictly confidential;
• Restrict Access: Limit access to confidential information to authorized personnel only;
• Implement Safeguards: Use appropriate security measures to protect confidential information;
• Prevent Disclosure: Not disclose confidential information to third parties without authorization;
• Use for Permitted Purposes: Use confidential information only for permitted purposes;
• Return or Destroy: Return or destroy confidential information upon request or termination;
• Comply with Laws: Comply with applicable laws regarding confidential information;
• Report Breaches: Report any unauthorized access or disclosure immediately;
• Cooperate in Investigations: Cooperate in investigations of confidentiality breaches;
• Implement Remediation: Implement appropriate remedial measures when breaches occur; and
• Any Other Obligations: Any other confidentiality obligations specified in these Terms.

These obligations survive termination of these Terms and continue indefinitely.

33.3 Permitted Disclosures

Confidential information may be disclosed only in the following circumstances:

• With Consent: With the express written consent of the disclosing party;
• To Authorized Personnel: To employees, agents, or representatives who need to know;
• To Professional Advisors: To legal, financial, or other professional advisors under confidentiality;
• To Service Providers: To third-party service providers under appropriate confidentiality agreements;
• To Regulatory Authorities: To regulatory authorities when required by law;
• To Courts: To courts or tribunals when required by legal process;
• To Law Enforcement: To law enforcement agencies when required by law;
• To Auditors: To auditors or compliance officers under confidentiality;
• To Investors: To investors or potential investors under confidentiality;
• To Business Partners: To business partners under appropriate confidentiality agreements;
• In Emergencies: In emergency situations to protect safety or prevent harm; and
• Any Other Permitted Circumstances: Any other circumstances permitted by applicable law.

All permitted disclosures must be made under appropriate confidentiality protections.

33.4 Exceptions to Confidentiality

Confidentiality obligations do not apply to information that:

• Is Publicly Available: Is publicly available or becomes publicly available through no breach of confidentiality;
• Is Independently Developed: Is independently developed without use of confidential information;
• Is Rightfully Received: Is rightfully received from a third party without confidentiality restrictions;
• Is Required by Law: Is required to be disclosed by applicable law or legal process;
• Is Necessary for Performance: Is necessary for performance of these Terms or Platform operation;
• Is Necessary for Safety: Is necessary to protect safety, health, or prevent harm;
• Is Necessary for Compliance: Is necessary for compliance with applicable laws or regulations;
• Is Necessary for Defense: Is necessary for legal defense or enforcement of rights;
• Is Necessary for Business: Is necessary for legitimate business purposes;
• Is Necessary for Platform: Is necessary for Platform functionality or user experience;
• Any Other Exceptions: Any other exceptions provided by applicable law; and
• Any Other Exceptions: Any other exceptions specified in these Terms.

These exceptions are limited to the extent necessary and do not expand disclosure rights.

33.5 Data Protection and Privacy

Confidential information handling must comply with applicable data protection and privacy laws, including:

• Data Minimization: Collecting and processing only necessary information;
• Purpose Limitation: Using information only for specified purposes;
• Storage Limitation: Retaining information only as long as necessary;
• Accuracy: Ensuring information is accurate and up-to-date;
• Security: Implementing appropriate security measures;
• Transparency: Providing clear information about data processing;
• User Rights: Respecting user rights to access, correct, or delete data;
• Consent: Obtaining appropriate consent for data processing;
• Cross-Border Transfers: Complying with cross-border data transfer restrictions;
• Breach Notification: Notifying authorities and users of data breaches;
• Any Other Requirements: Any other requirements specified by applicable law; and
• Any Other Requirements: Any other requirements specified in these Terms.

Data protection compliance is essential for maintaining confidentiality obligations.

33.6 Breach of Confidentiality

Breach of confidentiality obligations may result in:

• Immediate Termination: Immediate termination of these Terms and Platform access;
• Legal Action: Legal action for breach of contract or other claims;
• Injunctive Relief: Court orders to prevent further disclosure;
• Damages: Monetary damages for harm caused by breach;
• Reputational Harm: Damage to reputation and business relationships;
• Regulatory Action: Action by regulatory authorities for privacy violations;
• Criminal Charges: Criminal charges for certain types of breaches;
• Civil Penalties: Civil penalties imposed by regulatory authorities;
• Loss of Trust: Loss of trust and confidence from users and partners;
• Business Consequences: Negative business consequences and lost opportunities;
• Any Other Consequences: Any other consequences provided by applicable law; and
• Any Other Consequences: Any other consequences specified in these Terms.

Breach of confidentiality is a serious violation that may have significant consequences.

33.7 Survival and Continuing Effect

Confidentiality obligations shall:

• Survive Termination: Survive termination of these Terms and Platform access;
• Apply Indefinitely: Apply indefinitely unless otherwise specified;
• Cover All Information: Cover all confidential information disclosed during the relationship;
• Apply to All Parties: Apply to all parties involved in the relationship;
• Remain Effective: Remain effective regardless of changes to these Terms;
• Cover All Circumstances: Cover all circumstances and situations;
• Apply to All Uses: Apply to all uses and applications of confidential information;
• Cover All Disclosures: Cover all disclosures and communications;
• Apply to All Recipients: Apply to all recipients of confidential information;
• Cover All Purposes: Cover all purposes and objectives;
• Any Other Coverage: Any other coverage specified in these Terms; and
• Any Other Coverage: Any other coverage required by applicable law.

Confidentiality obligations are fundamental to the relationship between Users and MentorHood.

34.1 Notice Requirements

All notices, communications, and other correspondence under these Terms must be provided in writing and delivered to the appropriate address.

Notices may be delivered by:

• Email: Electronic mail to the designated email address;
• Registered Mail: Registered or certified mail with return receipt requested;
• Overnight Delivery: Overnight delivery service with confirmation;
• Personal Delivery: Personal delivery with signed receipt;
• Platform Notification: Notification through the Platform's messaging system;
• Website Posting: Posting on the Platform's website or notice board;
• Any Other Method: Any other method specified in these Terms; and
• Any Other Method: Any other method agreed upon by the parties.

Notices are effective upon receipt or delivery, whichever occurs first.

34.2 MentorHood Contact Information

For all notices, communications, and correspondence, MentorHood may be contacted at:

• General Inquiries: info@mentorhoodlatam.com
• Customer Support: soporte@mentorhoodlatam.com
• Technical Support: technical@mentorhoodlatam.com
• Legal Matters: legal@mentorhoodlatam.com
• Privacy Concerns: privacy@mentorhoodlatam.com
• Accessibility Requests: accessibility@mentorhoodlatam.com
• Compliance Reports: compliance@mentorhoodlatam.com
• Feedback and Suggestions: feedback@mentorhoodlatam.com
• Business Partnerships: partnerships@mentorhoodlatam.com
• Media Inquiries: media@mentorhoodlatam.com
• Any Other Matters: Any other matters as specified in these Terms; and
• Any Other Matters: Any other matters as determined by MentorHood.

Contact information may be updated from time to time through Platform notifications.

34.3 User Contact Information

Users must maintain current and accurate contact information, including:

• Email Address: Primary email address for communications;
• Phone Number: Phone number for urgent communications;
• Mailing Address: Physical mailing address for formal notices;
• Platform Username: Username for Platform communications;
• Emergency Contact: Emergency contact information if applicable;
• Preferred Language: Preferred language for communications;
• Communication Preferences: Preferences for communication methods;
• Time Zone: Time zone for scheduling communications;
• Any Other Information: Any other information required by MentorHood; and
• Any Other Information: Any other information specified in these Terms.

Users are responsible for updating their contact information promptly when changes occur.

34.4 Notice Delivery and Receipt

Notices are considered delivered and received when:

• Email Delivery: Email is delivered to the recipient's email address;
• Mail Delivery: Mail is delivered to the recipient's address;
• Personal Delivery: Personal delivery is made to the recipient;
• Platform Notification: Platform notification is displayed to the recipient;
• Website Posting: Website posting is made and accessible to the recipient;
• Any Other Method: Any other delivery method is completed;
• Any Other Method: Any other method specified in these Terms; and
• Any Other Method: Any other method agreed upon by the parties.

If delivery is refused or undeliverable:

• Notice is considered delivered after reasonable attempts;
• Alternative delivery methods may be used;
• Notice may be posted on the Platform website;
• Notice may be published in appropriate media;
• Any other reasonable method may be used; and
• Any other method specified in these Terms may be used.

Users are responsible for ensuring their contact information is current and accessible.

34.5 Response Times and Deadlines

MentorHood will respond to communications within the following timeframes:

• Urgent Matters: Within 24 hours for urgent matters;
• General Inquiries: Within 3-5 business days for general inquiries;
• Technical Support: Within 2-3 business days for technical support;
• Legal Matters: Within 5-7 business days for legal matters;
• Privacy Concerns: Within 3-5 business days for privacy concerns;
• Accessibility Requests: Within 5-7 business days for accessibility requests;
• Compliance Reports: Within 2-3 business days for compliance reports;
• Feedback and Suggestions: Within 7-10 business days for feedback;
• Business Partnerships: Within 5-7 business days for partnerships;
• Media Inquiries: Within 2-3 business days for media inquiries;
• Any Other Matters: Within reasonable timeframes for other matters; and
• Any Other Matters: Within timeframes specified in these Terms.

Response times may vary based on complexity and volume of requests.

34.6 Language and Translation

Communications may be provided in:

• English: English as the primary language;
• Spanish: Spanish for Spanish-speaking users;
• Portuguese: Portuguese for Portuguese-speaking users;
• French: French for French-speaking users;
• Any Other Language: Any other language as requested;
• Any Other Language: Any other language as specified in these Terms; and
• Any Other Language: Any other language as determined by MentorHood.

Translation services may be provided:

• For important legal notices and communications;
• For accessibility and accommodation requests;
• For compliance and regulatory matters;
• For user support and assistance;
• For any other matters as determined by MentorHood;
• For any other matters as specified in these Terms; and
• For any other matters as required by applicable law.

Users may request translation services for important communications.

34.7 Electronic Communications

Users consent to receive electronic communications from MentorHood, including:

• Email Communications: Email messages and notifications;
• Platform Notifications: In-app notifications and messages;
• SMS Messages: Text messages for urgent communications;
• Push Notifications: Mobile push notifications;
• Website Notices: Notices posted on the Platform website;
• Social Media: Communications through social media platforms;
• Any Other Electronic Method: Any other electronic communication method;
• Any Other Electronic Method: Any other method specified in these Terms; and
• Any Other Electronic Method: Any other method as determined by MentorHood.

Users may opt out of certain electronic communications by:

• Updating their communication preferences in their account settings;
• Clicking unsubscribe links in email communications;
• Contacting MentorHood support to request opt-out;
• Using any other opt-out method provided by MentorHood;
• Using any other method specified in these Terms; and
• Using any other method as required by applicable law.

Opting out of certain communications may affect Platform functionality.

35.1 Entire Agreement

These Terms and Conditions, together with any incorporated policies, constitute the entire agreement between Users and MentorHood regarding the Platform.

This agreement supersedes all prior agreements, understandings, negotiations, and communications, whether written or oral, relating to the Platform.

No modification, amendment, or waiver of any provision shall be effective unless in writing and signed by both parties.

35.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable.

If modification is not possible, the provision shall be severed from these Terms.

35.3 Waiver

No waiver of any provision of these Terms shall be effective unless in writing and signed by the waiving party.

A waiver of any provision shall not constitute a waiver of any other provision or a continuing waiver of the same provision.

Failure to enforce any provision shall not constitute a waiver of that provision.

35.4 Assignment

Users may not assign, transfer, or delegate their rights or obligations under these Terms without MentorHood's prior written consent.

MentorHood may assign, transfer, or delegate its rights or obligations under these Terms without User consent.

Any attempted assignment in violation of this provision shall be null and void.

35.5 Successors and Assigns

These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and assigns.

This provision ensures that the agreement continues to apply to any successors or assigns.

35.6 Headings and Construction

The headings in these Terms are for convenience only and shall not affect the interpretation or construction of any provision.

These Terms shall be construed without regard to any presumption or rule requiring construction against the drafting party.

All references to "including" shall be construed as "including without limitation."

35.7 Counterparts

These Terms may be executed in counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument.

Electronic signatures and digital copies shall be deemed valid and binding.

35.8 Survival

The following provisions shall survive termination of these Terms:

• Intellectual property rights and licensing terms;
• Confidentiality and non-disclosure obligations;
• Limitation of liability and indemnification provisions;
• Dispute resolution and arbitration procedures;
• Governing law and jurisdiction provisions;
• Data retention and privacy obligations;
• Termination and suspension procedures;
• Force majeure and risk allocation provisions;
• Any other provisions that by their nature should survive; and
• Any other provisions specified in these Terms.

These provisions shall continue to apply after termination of the relationship.

36.1 Effective Date and Version

These Terms and Conditions are effective as of January 1, 2025, and constitute Version 1.0 of the MentorHood LATAM Terms and Conditions.

The effective date may be updated when these Terms are modified or amended.

Users are bound by the version of these Terms in effect at the time of their Platform use.

36.2 Local Legal Compliance

These Terms are designed to comply with applicable laws in Costa Rica and other jurisdictions where MentorHood operates.

Local legal requirements may include:

• Costa Rica: Consumer protection laws, data protection regulations, and commercial law;
• United States: Federal and state laws, including consumer protection and privacy laws;
• European Union: GDPR, consumer rights, and e-commerce regulations;
• Latin America: Regional data protection and consumer protection laws;
• Other Jurisdictions: Any other applicable local laws and regulations;
• International Law: International treaties and agreements;
• Industry Standards: Industry-specific regulations and standards;
• Professional Standards: Professional licensing and certification requirements;
• Any Other Requirements: Any other legal requirements applicable to the Platform; and
• Any Other Requirements: Any other requirements specified in these Terms.

Users are responsible for complying with applicable local laws in their jurisdiction.

36.3 Language Versions

These Terms are provided in English and may be translated into other languages for user convenience.

In case of any conflict or discrepancy between language versions:

• The English version shall prevail and be controlling;
• Translations are provided for convenience only;
• Users should refer to the English version for legal purposes;
• Any disputes shall be resolved based on the English version;
• Translations may not reflect all nuances of the English version;
• Users may request clarification of any translation issues;
• MentorHood may provide updated translations from time to time;
• Any other language version issues shall be resolved in favor of English; and
• Any other language version issues shall be resolved as specified in these Terms.

Users should consult the English version for any legal or binding purposes.

36.4 Contact Information and Support

For questions, concerns, or assistance with these Terms, Users may contact MentorHood at:

• General Questions: info@mentorhoodlatam.com
• Legal Matters: legal@mentorhoodlatam.com
• Privacy Concerns: privacy@mentorhoodlatam.com
• Customer Support: soporte@mentorhoodlatam.com
• Technical Support: technical@mentorhoodlatam.com
• Accessibility Requests: accessibility@mentorhoodlatam.com
• Compliance Reports: compliance@mentorhoodlatam.com
• Feedback and Suggestions: feedback@mentorhoodlatam.com
• Any Other Matters: Any other matters as specified in these Terms; and
• Any Other Matters: Any other matters as determined by MentorHood.

MentorHood will respond to all inquiries promptly and professionally.

36.5 Acknowledgment and Acceptance

By using the Platform, Users acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.

Users further acknowledge that:

• They have the legal capacity to enter into this agreement;
• They understand their rights and obligations under these Terms;
• They consent to the collection and use of their data as described;
• They understand the dispute resolution procedures;
• They acknowledge the limitations of liability and indemnification obligations;
• They understand the termination and suspension procedures;
• They consent to electronic communications and notices;
• They understand the intellectual property rights and licensing terms;
• They acknowledge the confidentiality and non-disclosure obligations;
• They understand any other provisions specified in these Terms; and
• They agree to comply with all applicable laws and regulations.

This acknowledgment is a material part of the agreement between Users and MentorHood.

36.6 Final Provisions

These Terms and Conditions represent the complete and final agreement between Users and MentorHood regarding the Platform.

Any modifications, amendments, or updates to these Terms will be communicated through appropriate channels and will become effective as specified in Section 25.

Users are encouraged to review these Terms regularly and contact MentorHood with any questions or concerns.

Thank you for choosing MentorHood LATAM. We look forward to providing you with excellent mentorship services and support.